Assistant Store Manager- North Lakes

Amplifon; North Lakes; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Bonus scheme

Free hearing aids

Family discounts

Perkbox discounts

Employee Assistance Program

Public transport access

Job summary

Amplifon in Australia is hiring for a part-time retail sales associate to support our store team in North Lakes, Queensland. You will help generate leads, build rapport with customers, explain hearing results, and assist with stock control, invoicing and reporting.

This role requires a self-starter attitude, excellent communication, and willingness to work retail hours, including weekends and late shifts. You’ll join a team focused on delivering outstanding customer service, achieving store

Qualifications

• Experience in customer service, sales or administration.
• A self-starter with a ‘can-do' attitude.
• A great communicator (both written and verbal).
• Outgoing, bright and vibrant personality engaging with customers for hearing checks.
• Keen to learn and develop into a future leader.
• Availability to work retail hours, including weekends and late-night trade.

Responsibilities

• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend the next steps to customers.
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing.
• Ensuring accurate compliance and high attention to detail with industry reporting requirements.
• Contributing to store targets and KPIs.
• Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service

Skills

Customer service

Sales

Administration

Communication

Weekend availability

Job description

• Make a difference to people's lives everyday

Join Australia's leading retail hearing health provider.

Amplifon is one of Australia's leading retail hearinghealth providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.

This position will see you collaborating with a team of part-time & casual retail sales associates, to support reaching sales targets, and assume other responsibilities as required by the Store Manager.

What you'll be doing

• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.


• Build a rapport with new customers and enhance relationships with existing customers.


• Explain hearing results and recommend the next steps to customers


• Reconnecting with previous customers or new leads via phone-based communication.


• Customer database administration, including database management, stock control and invoicing


• Ensuring accurate compliance and high attention to detail with industry reporting requirements


• Contributing to store targets and KPIs.


• Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service

What We Are Seeking:

• Previous, demonstrable experience in customer service, sales or administration.


• A self-starter with a ‘can-do' attitude


• A great communicator (both written and verbal) to support our team and customers


• An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screen checks


• Keen to learn and develop into a future leader


• Availability to work retail hours, including weekends and late-night trade

In Return We Offer:

• Comprehensive training, career opportunities and succession planning for retail leadership roles


• A generous bonus scheme on top of your base pay.


• Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.


• Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.


• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year


• Work in a business that genuinely enables you to change a customer's life every day!


• Based in a convenient shopping centre location with access to public transport and parking.


• Perkbox! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From latest tech to the home furnishings, and everything in between, there's a Perk for everyone!

We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.