Store Manager | Warringah Mall

David Jones; North Sydney Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Staff discounts

Birthday leave

Training & development

CSR involvement

Sustainable practices commitment

Work180 endorsed employer

Job summary

David Jones in Sydney's Northern Beaches is seeking a Store Manager for our Warringah Mall store, leading fashion, beauty and lifestyle teams to deliver exceptional customer experiences and strong commercial results. You will coach and develop leaders, partner with premium brands, and champion a customer‑first culture, ensuring the store remains a destination Like No Other for our loyal community.

You will drive sales, profitability and NPS targets while building local partnerships and

Qualifications

• Proven success leading, coaching and developing high-performing retail teams.
• A genuine passion for delivering exceptional customer experiences and inspiring service cultures.
• Strong stakeholder management and influencing skills, with the ability to build meaningful partnerships.
• Demonstrated success achieving and exceeding commercial objectives, including sales, profitability and NPS.
• Agility and resilience to lead through change in a fast-paced retail environment.
• High commercial acumen and a growth mindset, with the ability to identify opportunities and drive sustainable business growth.

Responsibilities

• Lead, inspire and develop a diverse team of retail leaders and team members to create experiences that inspire Like No Other.
• Drive outstanding commercial performance, consistently delivering against sales, profit and NPS targets.
• Partner closely with premium brand and concession partners to create exceptional outcomes for customers and the business.
• Champion a customer-first culture, ensuring every interaction reflects the David Jones service philosophy.
• Build strong connections within the local community, strengthening David Jones' presence across the Northern Beaches.
• Represent David Jones with pride as the custodian of one of Australia's most recognised and trusted retail brands.

Skills

Retail leadership

Coaching & development

Customer experience

Stakeholder management

Sales growth

Job description

As one of Australia's most iconic retailers, we have a proud history of curating world-class brands and creating experiences that inspire. Our people are driven by a shared passion to delight customers with service and experiences Like No Other. We empower our teams to be bold, grow together and leave a lasting legacy. With diverse career pathways across our business, David Jones is the destination for you to thrive.

Located in the heart of Sydney’s Northern Beaches, our Warringah Mall store is a key destination for fashion, beauty and lifestyle, serving a vibrant and loyal customer community. As Store Manager, you will play a pivotal role in leading your teams, coaching and developing your leaders to deliver exceptional customer experiences while driving strong commercial outcomes.

You will foster a culture of inspiration, accountability and high performance, creating meaningful connections with customers, team members, stakeholders and brand partners. Using your commercial expertise and leadership capability, you will influence outcomes, elevate performance and ensure our Warringah Mall store continues to deliver experiences Like No Other.

Our Store Managers are at the forefront of our business, leading with passion, commercial acumen and a relentless focus on people, customer and business success.

What YOUR DAY LOOKS LIKE

• Lead, inspire and develop a diverse team of retail leaders and team members to create experiences that inspire Like No Other.
• Drive outstanding commercial performance, consistently delivering against sales, profit and NPS targets.
• Partner closely with premium brand and concession partners to create exceptional outcomes for customers and the business.
• Champion a customer-first culture, ensuring every interaction reflects the David Jones service philosophy.
• Build strong connections within the local community, strengthening David Jones' presence across the Northern Beaches.
• Represent David Jones with pride as the custodian of one of Australia's most recognised and trusted retail brands.

What YOU’LL NEED TO THRIVE

• Proven success leading, coaching and developing high-performing retail teams.
• A genuine passion for delivering exceptional customer experiences and inspiring service cultures.
• Strong stakeholder management and influencing skills, with the ability to build meaningful partnerships.
• Demonstrated success achieving and exceeding commercial objectives, including sales, profitability and NPS.
• Agility and resilience to lead through change in a fast-paced retail environment.
• High commercial acumen and a growth mindset, with the ability to identify opportunities and drive sustainable business growth.

Why WORK FOR US?

• A competitive remuneration package, including an annual bonus incentive.
• Generous employee discounts across David Jones brands.
• An additional day of leave for your birthday.
• A supportive, flexible and engaging environment that will support personal/professional development.
• Opportunities to support community partnerships across our Corporate Social Responsibility program.
• Be a member of a company committed to sustainable practices.
• Ongoing training and development to pursue individual ambitions.
• A Work180 endorsed employer, you can read more about the benefits of working for David Jones here.

About US

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.