Sales & Service Manager | West Lakes

David Jones Ltd.; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

Birthday leave

Training & development

Job summary

David Jones is seeking a Sales & Service Manager to lead an in-store team at our iconic retailer. You will deliver a customer-centric environment, coaching staff to provide expert knowledge and seamless solutions while driving sales and creating warm connections with shoppers.

You will partner with VM, Logistics and Merchandise teams, engage stakeholders, and champion service principles. The role offers a competitive package with bonus potential, employee discounts and commitment to development.

Qualifications

• Proven coaching skills with experience leading retail teams.
• Passion for retail and delivering exceptional customer service.
• Solutions-focused mindset with ability to innovate and problem-solve.
• Proven ability to motivate teams and create memorable in-store experiences.
• Merchandising awareness and product knowledge.
• Strong written, listening and verbal communication skills.
• Flexible and adaptable to a fast-paced environment.
• Experience collaborating across store departments.

Responsibilities

• Lead by example on service principles, engage customers and drive sales.
• Coach and mentor the team to provide expert knowledge and seamless solutions.
• Be visibly present on the selling floor, inspiring the team to connect with customers.
• Collaborate with store teams and build strong relationships with stakeholders.
• Identify opportunities for improvement while remaining commercially aware.
• Coordinate with VM and Logistics to ensure stock is floor-ready on time.
• Flag feedback opportunities to the Merchandise team.
• Maintain stock loss awareness and mitigate loss with selling/support teams.

Skills

Coaching & leadership

Customer service

Merchandising

Communication

People development

Stakeholder engagement

Job description

The ROLE

As one of Australia's most iconic retailers we have a rich history of being a curator of world-class brands. Our people are driven by the passion and desire to inspire our customers with seamless service and experiences Like No Other. We empower our people to take risks, grow as a community and ensure we leave a future legacy. With many different career pathways in our business, David Jones is the destination for you to thrive.

As the Sales & Service Manager, you will be empowered to demonstrate your customer obsession and passion for retail by creating an in-store experience Like No Other. You will successfully deliver a customer-centric environment to maximise sales and service results. The successful candidate will be a dedicated people leader, expected to lead by example and coach the team to provide expert knowledge and seamless solutions. They will demonstrate the ability to establish and maintain excellent stakeholder relationships, with the ability to engage people across the business.

What YOUR DAY LOOKS LIKE

• You will lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
• You will coach and mentor the team to provide expert knowledge and seamless solutions.
• You will be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
• You will work collaboratively with the store teams and build strong relationships with stakeholders.
• You will look for opportunities for improvement whilst being commercially aware.
• You will work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframes.
• You will identify areas of opportunities for feedback to the Merchandise team.
• You will maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.

What YOU'LL NEED TO THRIVE

• Strong coaching skills, including experience leading teams and empowering others to achieve results.
• A demonstrated passion for retail and a desire to provide great customer service.
• A solutions-focused mindset and the ability to provide innovation and effective customer solutions.
• Proven ability to motivate and lead teams and inspire an in-store experience Like No Other.
• Relevant merchandising and selling skills and key product awareness.
• Strong written, listening and spoken communication skills.
• Flexible and adaptable to a fast-paced and evolving environment.

Why WORK FOR US?

• A competitive remuneration package, including an annual bonus incentive.
• Generous employee discounts across David Jones brands.
• An additional day of leave for your birthday.
• A supportive, flexible and engaging environment that will support personal/professional development.
• Opportunities to support community partnerships across our Corporate Social Responsibility program.
• Be a member of a company committed to sustainable practices.
• Ongoing training and development to pursue individual ambitions.
• We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here.

About US

Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.