Store Manager - Shellharbour

Universal Store; Shellharbour City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Career development

Supportive team culture

Job summary

Universal Store is seeking a Store Manager for Perfect Stranger to lead daily operations, inspire a large team, and deliver memorable customer experiences in youth fashion. You will coach staff, manage rosters, budgets and visual standards while driving sales and profitability.

This role requires a strong leader who values culture and open feedback. Based in Australia, this position involves a Tuesday-Saturday roster with late-night trade, and a commitment to evolving the store’s service and

Qualifications

• Proven leadership experience as a Store Manager.
• Experience overseeing stockroom and shop floor operations.
• Strong communication and people-management skills.
• Ability to drive profitability and sales through effective team management.

Responsibilities

• Lead day-to-day store operations with a strong floor presence.
• Inspire, coach, and develop a large, diverse team.
• Deliver outstanding customer experiences in line with service standards.
• Drive sales results and store profitability through cost and productivity control.
• Oversee rostering, budgets, and scheduling to meet targets.
• Maintain visual merchandising and store presentation standards.
• Recruit, train, and support team members with constructive feedback.
• Uphold and model brand values and behavioural expectations.

Skills

Retail leadership

Stockroom & floor experience

Team leadership

Communication

Job description

The Opportunity Perfect Stranger is seeking a creative, inspiring, and dedicated retail leader to step into the Store Manager role. This position is perfect for someone who thrives on motivating a team, shaping store culture, and creating memorable customer experiences. If you're passionate about youth fashion, team development, and delivering an exceptional retail environment, this is your opportunity to lead from the front. The successful candidate will work a Tuesday-Saturday roster, including late-night trade.

Responsibilities

• Lead day-to-day store operations with a strong floor presence.
• Inspire, coach, and develop a large, diverse team to create future leaders.
• Deliver outstanding customer experiences in line with Universal Store service expectations.
• Drive sales results and ensure store profitability through cost and productivity management.
• Oversee rostering, budgets, and scheduling to meet business and payroll targets.
• Maintain visual merchandising, presentation standards, and store efficiencies.
• Recruit, train, and support team members with clear, honest and constructive feedback.
• Uphold and model Perfect Stranger's behavioural expectations, culture, and brand values.

Skills and Experience

• Strong retail background with hands-on experience across stockroom and shop floor.
• Proven leadership experience as a Store Manager, leading medium to large teams.
• Warm, enthusiastic communicator who leads with positivity and purpose.
• Ability to adapt in a fast-paced, ever-changing environment.
• High attention to detail with a strong understanding of retail profitability.
• Demonstrated success in achieving and exceeding sales results.
• Confident in delivering feedback and communicating effectively at all levels.

What We Offer

• A company that truly cares about your success and career pathway.
• Technical and leadership training.
• Strong, supportive team culture.
• Generous staff discounts and favourable rosters.
• A workplace where your ideas are valued.

Our Values

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