Store Manager - Parramatta

R.M. Williams; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Generous product allowance

40% employee discount

Monthly bonus scheme

Paid parental leave

Paid volunteer leave

Exclusive private health partnership

Boot fitting training

Job summary

R.M.Williams is seeking a Store Manager for our new Parramatta store in Sydney. This full-time role involves leading a team to create a profitable business, ensuring smooth daily operations, and delivering best-in-class service.

The successful candidate will train at an existing Sydney store before the Parramatta launch, with a focus on customer experience and sales excellence. The brand-new store opens November 2026.

Qualifications

• At least 3 years’ experience managing a premium retail store within an apparel or footwear retailer.
• Customer experience focused, delivering best-in-class service, through selling, service, visual, operations and leadership excellence.
• Growth mindset with openness to learn and grow, with curiosity.
• Strong communication skills to create a welcoming culture for teams and customers.

Responsibilities

• Leading a customer experience by ensuring customers are welcomed, provided with expert product knowledge, advice and brand history.
• Actively selling products and developing relationships with new and existing customers.
• Leading and contributing to sales targets and KPIs.
• Team management including training, achieving sales targets, and supporting career development.
• Recruitment, onboarding, performance coaching and scheduling for the best customer experience.

Skills

Customer experience

Sales

Leadership

Team management

Recruitment

Staff onboarding

Scheduling

Training

Store management

Job description

Store Manager - Parramatta

For almost century, R.M.Williams has stood as a symbol of craftsmanship and quality. From our iconic boots to our timeless apparel, every product tells a story of the Australian spirit. As we continue to grow and evolve, we remain committed to honouring our heritage while embracing the opportunities of tomorrow.

We currently have a vacancy in our R.M.Williams team for a full-time Store Manager at our new Parramatta store. The Store Manager will work alongside their team to create a profitable business and ensure smooth and effective daily running of the store.

This brand-new store is projected to open in November 2026. The successful candidate will be required to complete training at one of our existing Sydney stores prior to the opening.

The Store Manager will be responsible for

• Leading a customer experience by ensuring customers are welcomed, provided with expert product. knowledge, advice and brand history and wanting to return because of the memorable moments they've had.
• Actively selling products and developing relationships with new and existing customers.
• Leading and contributing to sales targets and KPIs.
• Team management including training, achieve sales targets, and supporting team to manage their career experience.
• Recruitment, staffing onboarding, performance coaching and scheduling for the best customer experience.

What we're looking for

• At least 3 years’ experience managing a premium retail store within an apparel or footwear retailer preferable.
• Customer experience focused, offering delivering best-in-class service, through selling, service, visual, operations and leadership excellence.
• A growth mindset, with an openness to learn, grow, with curiosity.
• Communication skills in all forms, that create a welcoming, driven, and curious culture for our teams and our customers

What we offer

• Generous product allowance - you'll be fitted from head to toe in R.M. Williams!
• 40% employee discount
• Monthly Bonus scheme
• Paid parental leave
• Paid volunteer leave
• Exclusive private health partnership
• Signature Service and specialised boot fitting training provided
• Long term career opportunities

About R.M.Williams

Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys. Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company’ and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.

R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.

If you feel you are suited to this role and want to be part of an iconic Australian brand.