Store Manager: Lead Teams & Exceptional Customer Experience

Ampol Limited; Townsville City; On-site; AUD 67,000 - 82,000; Full time

Job summary

Ampol Limited is seeking a Store Manager to lead a high‑performing team at one of our stores in Townsville. You will drive operational excellence, deliver remarkable customer service, and manage costs to meet commercial targets.

The role rewards hands‑on leadership, coaching, and a strong focus on safety and compliance while fostering an inclusive, winning culture. Join a business recognised for empowering people and delivering value to customers.

Qualifications

• Experience in retail management with a supportive, people‑focused leadership style.
• Strong skills in coaching, team development, and fostering an inclusive, high‑performing culture.
• Proven ability in inventory management, visual merchandising, and maintaining operational standards.
• Sound judgement with a solutions‑focused approach and confidence in using POS and operational technology.
• Strong organisational skills, commitment to safety and compliance, financial acumen, and a history of delivering exceptional customer service.

Responsibilities

• Lead with Collaboration: Provide supportive, values‑aligned leadership to guide teams toward consistent operational excellence.
• Deliver Exceptional Customer Experiences: Foster warm, personalised service that strengthens customer trust and loyalty.
• Enable Sustainable Performance: Promote balanced decision‑making that achieves commercial outcomes while managing costs responsibly.
• Navigate Priorities Effectively: Manage competing demands in a fast‑paced, compliance‑focused environment with strong organisation and adaptability.
• Apply Your Expertise: Leverage your management experience, professional judgement, and flexibility to contribute meaningfully to store performance.

Skills

People leadership

Coaching & team development

Customer service

Organisational skills

Safety & compliance

Financial acumen

Adaptability

Decision making

Tools

POS

Operational technology

Merchandising tools

Job description

Ampol Limited is seeking a Store Manager to lead a high‑performing team at one of our stores in Townsville. You will drive operational excellence, deliver remarkable customer service, and manage costs to meet commercial targets.

The role rewards hands‑on leadership, coaching, and a strong focus on safety and compliance while fostering an inclusive, winning culture. Join a business recognised for empowering people and delivering value to customers.