Store Manager - Lead Teams, Elevate Customer Experience

Ampol Limited; Cairns Regional; On-site; AUD 67,000 - 82,000; Full time

Job summary

Ampol Limited is seeking a Store Manager in Cairns to lead store teams, deliver exceptional customer experiences and drive store performance. You will manage inventory, merchandising, and operating standards while ensuring safety and compliance.

The role is a 12‑month full‑time contract with on‑site responsibilities and a focus on commercial outcomes. The successful candidate will bring retail leadership, people development, and strong customer service skills, with a track record of balancing

Qualifications

• Experience leading retail teams with a people‑first approach.
• Coaching and developing high‑performing teams.
• Managing inventory, stock levels and stocktakes.
• Visual merchandising and maintaining store standards.
• Sound judgement using POS and store technology.
• Strong organisational skills with safety and compliance focus.
• Financial awareness and delivering strong customer service.
• Ability to balance cost control with commercial outcomes.

Responsibilities

• Lead with Collaboration: Provide supportive, values‑aligned leadership to guide teams toward consistent operational excellence.
• Deliver Exceptional Customer Experiences: Foster warm, personalised service that strengthens customer trust and loyalty.
• Enable Sustainable Performance: Promote balanced decision‑making that achieves commercial outcomes while managing costs responsibly.
• Navigate Priorities Effectively: Manage competing demands in a fast‑paced, compliance‑focused environment with strong organisation and adaptability.
• Apply Your Expertise: Leverage your management experience, professional judgement, and flexibility to contribute meaningfully to store performance.

Skills

Retail management

People-focused leadership

Coaching & team development

Inventory management

Visual merchandising

POS & store tech

Operational compliance

Financial acumen

Customer service excellence

Tools

POS systems

Job description

Ampol Limited is seeking a Store Manager in Cairns to lead store teams, deliver exceptional customer experiences and drive store performance. You will manage inventory, merchandising, and operating standards while ensuring safety and compliance.

The role is a 12‑month full‑time contract with on‑site responsibilities and a focus on commercial outcomes. The successful candidate will bring retail leadership, people development, and strong customer service skills, with a track record of balancing