Pet-Friendly Store Manager: Lead Team & Customer Experience

Petstock Pty Ltd; Victoria; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Mental health support

Additional paid leave

Parental leave

Health and wellness discounts

Workplace Banking access

Job summary

Petstock Group is seeking a Store Manager to lead a passionate team in delivering world-class customer service and drive sales growth across our retail operations. You will mentor staff, recruit talent, and ensure a safe, engaging in-store environment that reflects our pet-focused culture.

You’ll champion store performance, coach team members to improve product knowledge, and actively contribute to local marketing and sponsorship activities.

Qualifications

• Experience in a similar store leadership role or ready to step up in retail management.
• Proven ability to achieve and exceed sales targets.
• Strong leadership to motivate and build a high-performing team in a positive culture.
• Ability to prioritise and manage conflicting priorities for timely task completion.
• Commitment to safe Work, Health & Safety practices.
• Established business acumen.
• Flexibility to adapt to changing work conditions.
• Excellent interpersonal skills for customer and team rapport.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to develop knowledge and skills.
• Provide an exceptional customer experience by leading from the front.
• Foster a strong safety mindset and a culture of safety within the team.
• Recruit, onboard and induct high-calibre new team members.
• Manage stock effectively and ensure accuracy per stock integrity processes.
• Keep knowledge up to date on pet care, products and services.
• Create a fun, supportive in-store culture where the team enjoys coming to work.
• Support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target achievement

Team motivation

Customer service excellence

Interpersonal skills

Adaptability

Job description

Petstock Group is seeking a Store Manager to lead a passionate team in delivering world-class customer service and drive sales growth across our retail operations. You will mentor staff, recruit talent, and ensure a safe, engaging in-store environment that reflects our pet-focused culture.

You’ll champion store performance, coach team members to improve product knowledge, and actively contribute to local marketing and sponsorship activities.