Store Manager — Lead a Caring, Growth-Driven Pet Team

PETstock Retail Pty Ltd; Traralgon; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave (4 weeks)

Additional paid leave (up to 2 weeks)

Corporate discount

Job summary

PETstock Retail Pty Ltd is seeking a Store Manager in Traralgon, Victoria to lead a passionate team and deliver world-class customer service. You will mentor staff, drive sales, and foster a positive, inclusive store culture while ensuring safety and stock integrity.

This leadership role offers career growth within the Petstock Group. You will recruit, onboard, and develop your team, maintain strong customer relationships, and support local marketing and sponsorship efforts to grow the store’s

Qualifications

• Experience in a similar store leadership role or ready to take the next step in retail management.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership to motivate and build a high-performing team while fostering a positive culture.
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
• Drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with customers and team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset and foster a culture of safety within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively and ensure stock integrity processes are followed.
• Stay up-to-date on pet care, products, and services to answer questions confidently.
• Create a fun, supportive in-store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target attainment

People management

Customer service

Safety leadership

Job description

PETstock Retail Pty Ltd is seeking a Store Manager in Traralgon, Victoria to lead a passionate team and deliver world-class customer service. You will mentor staff, drive sales, and foster a positive, inclusive store culture while ensuring safety and stock integrity.

This leadership role offers career growth within the Petstock Group. You will recruit, onboard, and develop your team, maintain strong customer relationships, and support local marketing and sponsorship efforts to grow the store’s