Store Manager, Karrinyup

Crocs, Inc.; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Crocs, Inc. is seeking a Store Manager in Australia to lead a dedicated store team, drive sales, deliver exceptional customer service, maintain compelling visual presentation, and develop talent within the store.

You will work across multiple departments and collaborate with global teams while ensuring operations run smoothly and efficiently. The role requires strong leadership, retail experience, and the ability to manage stock, pricing, and loyalty programs.

Qualifications

• 18+ years old
• Minimum educational qualification: A Level or Diploma or higher preferred
• Minimum 5 years of total retail experience; store manager experience preferred
• Strong leadership and communication skills
• Proficiency in English; additional languages a plus
• Able to work rotating shifts including nights, weekends and public holidays
• Proven ability to manage stock, pricing, markdowns and customer service

Responsibilities

• Lead store team to deliver exceptional consumer experience and sales growth
• Drive performance metrics across sales, service and visual standards
• Utilize analytics and reporting to identify opportunities and actions
• Oversee visual presentation, stock flow, replenishment and standard operating procedures
• Foster an inclusive, growth-focused team culture and internal talent development
• Coordinate daily activities, delegate tasks, and ensure timely follow-up
• Collaborate with other departments and corporate partners to support business goals
• Support retail operations such as POS usage, stock handling, pricing strategies and loyalty programs
• Ensure asset protection, inventory controls, and compliance procedures

Skills

Leadership

Communication

English proficiency

Retail experience

Microsoft Office

POS system

Education

A Level / SSCE / Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

POS system

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Minimum 18+ years old
• Possess at least A Level / SSCE/ Diploma / Advanced Diploma or above preferred
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment
• The work environment and physical demands described here are representative of but not limited to those that an employee will encounter while performing the essential functions of this job.
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 15kg or more with assistance daily

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail