Sales Associate, Harbour Town Premium Outlets

Crocs; Gold Coast City; On-site; AUD 32,000 - 42,000; Full time

Job summary

Crocs in Harbour Town Premium Outlets is seeking a Sales Associate to deliver exceptional customer experiences and support store operations. You will educate customers about products, assist with in-store promotions, and contribute to achieving store goals.

The role requires 1–2 years of retail experience, strong English, and flexibility to work varying shifts, including weekends. The position is based on-site in Queensland, Australia, and compensation is aligned with local wage practices.

Qualifications

• Minimum 1–2 years of working experience in retail.
• Fluent in English; additional languages are a plus.
• Able to work flexible shifts, including nights and weekends.

Responsibilities

• Deliver outstanding service to customers using Crocs service model.
• Assist in inventory control, pricing and promotions.
• Support store team in daily operations and POS management.
• Learn in-store departments and maintain stockroom and presentation.
• Collaborate with management to drive sales and KPIs.

Skills

Retail experience

Customer service

English fluency

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Email

POS system

Job description

Sales Associate, Harbour Town Premium Outlets

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns

What You'll Bring to the Table

• Must be 18 years or older
• Senior Secondary School year 12 / High School Certificate preferred
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment
• The work environment and physical demands described here are representative of but not limited to those that an employee will encounter while performing the essential functions of this job.
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 15kg or more with assistance daily

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Salary or Pay Range: $23.56 - $30.29

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.