Assistant Store Manager, Westfield Chatswood

Crocs, Inc.; Willoughby; On-site; AUD 91,000 - 101,000; Full time

Job summary

Crocs, Inc. is seeking an Assistant Store Manager to oversee opening/closing procedures, educate staff on products and promotions, and drive daily sales targets. You will grow with top teammates across operations and stores, leading by example in a fast-paced retail environment.

The role requires strong leadership, excellent communication, and flexibility to work nights, weekends and holidays. Join a diverse, high-growth team at Crocs.

Qualifications

• Minimum 18+ years old.
• Total retail experience 4+ years; store leadership preferred.
• Proven leadership and communication abilities.
• Flexibility to work nights, Saturdays, Sundays and public holidays.
• Able to operate retail POS system and basic computer tasks.

Responsibilities

• Deliver outstanding service using Crocs CHARM model.
• Lead and support store team to meet daily sales targets.
• Coordinate, delegate, and track store deadlines with follow-up.
• Assist in multiple departments including product knowledge, visual presentation, and stock room management.
• Manage POS, stock replenishment, pricing, promotions, and loyalty programs.
• Adhere to asset protection and inventory control policies.
• Maintain cleanliness and recovery standards.
• Lead by example to improve personal and team KPIs.

Skills

Leadership abilities

Communication skills

Retail operations

Team empowerment

Education

A Level / SSCE / Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As an Assistant Store Manager, you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• Minimum 18+ years old
• Possess at least A Level / SSCE/ Diploma or above preferred
• Minimum 4 years of total retail experience; with a preference for candidates with previous store leadership roles.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment
• The work environment and physical demands described here are representative of but not limited to those that an employee will encounter while performing the essential functions of this job.
• Ability to climb and descend ladders carrying merchandise daily
• Ability to lift 15kg or more with assistance daily

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Assistant Store Manager

Salary or Pay Range: $63,000 - $70,000

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.

Job Category: Retail