Store Manager - Electronics & Telco Retail Leader

Switched On Electronics; Yarrawonga; On-site; AUD 65,000 - 90,000; Full time

Job summary

Switched On Electronics Yarrawonga is seeking a motivated Store Manager to lead our brand-new Yarrawonga store. You will be responsible for daily operations, driving sales performance, and delivering exceptional customer service.

As a hands-on leader, you will develop your team, uphold Telstra standards, manage stock and merchandising, and build relationships with the local community to grow the business.

Responsibilities

• Store Leadership: Take ownership of the day-to-day operations of our Yarrawonga store, ensuring a professional, welcoming and high-performing retail environment.
• Sales & Performance: Drive store sales, Telstra performance and profitability through clear targets, proactive selling and excellent customer service.
• Team Development: Lead, motivate and coach your team through regular feedback, on-floor coaching, training and performance reviews.
• Customer Experience: Deliver outstanding customer service, with particular attention to older, vulnerable and less technologically confident customers.
• Telstra Operations: Maintain strong knowledge of Telstra products, services, systems and procedures, ensuring compliance with all relevant requirements.
• Retail Operations: Oversee stock management, merchandising, electronics sales, store presentation and general operational efficiency.
• Community Engagement: Build relationships with local customers, businesses and community organisations, representing Switched On Electronics throughout Yarrawonga and surrounding areas.
• Reporting & Accountability: Monitor key performance indicators, identify opportunities for improvement and communicate regularly with senior management.
• Lead by Example: Be a hands-on leader who actively supports customers and works alongside the team.
• Take Ownership: Treat the store's performance, presentation and customer experience as your responsibility.
• Be Results-Driven: Consistently work towards sales targets, customer satisfaction goals and operational KPIs.
• Develop Your People: Build a positive team culture where employees receive regular coaching, recognition and opportunities to grow.
• Maintain High Standards: Demonstrate professionalism, integrity and attention to detail, particularly around Telstra compliance and customer information.
• Be Community-Focused: Develop genuine relationships within the Yarrawonga/Mulwala community and uphold Switched On's reputation for going above and beyond.
• Communicate Effectively: Maintain open communication with the Director and wider management team, raising challenges early and contributing solutions.
• Show Initiative: Identify opportunities to improve the store, customer experience and business performance without needing constant direction.

Job description

Switched On Electronics Yarrawonga is seeking a motivated Store Manager to lead our brand-new Yarrawonga store. You will be responsible for daily operations, driving sales performance, and delivering exceptional customer service.

As a hands-on leader, you will develop your team, uphold Telstra standards, manage stock and merchandising, and build relationships with the local community to grow the business.