Store Manager (Customer Service)

National Storage; Tweed Heads, Chinderah; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Rotating roster for work-life balance

Structured training and development

Onsite car park

Generous parental leave

Discounts on storage services and Wine

Wellbeing support via Sonder

WellNS Wallet wellbeing reimbursements

Exclusive retailer discounts

Referral incentives

Job summary

National Storage is seeking a Centre Manager based in Tweed Heads with responsibility for driving financial and operational excellence at the main centre and supporting a smaller site. You will empower the team to deliver exceptional service while maintaining centre presentation and compliance.

You will manage rosters, performance, and stakeholder relationships, with a focus on sales targets, KPIs, and customer satisfaction. A dynamic, proactive leader will thrive in this role.

Qualifications

• Experience in a management or team leadership role in a similar environment.
• Excellent written and verbal communication skills.
• Ability to drive customer service excellence and stakeholder management.
• Experience working toward sales targets and KPIs.
• Comfort with multitasking across systems and processes.
• Willingness to learn and grow with the business.

Responsibilities

• Lead, support, and motivate a team of Storage Consultants to meet targets.
• Manage a team with time management, delegation, performance and conflict resolution.
• Ensure consistently excellent customer service delivery.
• Oversee centre operations, including presentation, maintenance, admin, security and health & safety compliance.
• Prepare weekly and monthly reports on the centre's financial performance for the Operations Manager.
• Promote a positive, inclusive culture aligned with company values.

Skills

Team leadership

Customer service

Conflict resolution

Sales targets

Multitasking

Communication

Proactive mindset

Attention to detail

Job description

Job Description

About the Role

Based in Tweed Heads, you will join forces with the Operations Manager and the wider team in surrounding centres to enhance centre performance. This role is predominantly centred at our main Tweed Heads location, with the added variety of supporting a smaller centre in Chinderah Bay. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage's company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations, and people management, this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success.

Key Responsibilities

• Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
• Managing a team, including time management, delegation, performance management, and conflict resolution.
• Ensuring excellent customer service is consistently delivered.
• Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
• Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
• Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.

About You

• FULL Driver's license and car (required).
• Forklift license (desirable).
• Demonstrated experience within a management or team leadership position in a similar environment.
• Strong conflict resolution knowledge and the ability to de-escalate situations.
• Proven ability in working towards sales targets and KPIs.
• Proficient at using technology and multitasking between different systems.
• Effective communication skills and be able to foster a team building environment.
• You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
• Excellent written and verbal communication skills with a keen eye for detail.
• The ability to work on a rotating roster, with every second Saturday from 9am-2pm.

About Us

Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.

If you are looking to be part of a great company doing great things, we'd love to hear from you!

Benefits of Working with Us

• Rotating roster for great work-life balance.
• Structured training with a continued focus on development.
• Onsite car park included.
• Generous company paid parental leave.
• Discounts on a range of storage services including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNS Wallet program.
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• Ability to earn referral incentives.

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.