Store Manager - Belconnen

Dusk; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Bonus program

Job summary

Dusk is seeking a Store Manager to lead a retail team in our Canberra store, focusing on delivering exceptional customer experiences and driving store performance.

You will coach and develop team members, manage day-to-day operations, and bring our fragrance, décor and gifting range to life in-store, every day. This is a hands-on, values-led leadership role in a fast-paced retail environment.

Qualifications

• Experience leading a retail team and delivering strong store performance.
• Proven ability to coach and develop team members.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Lead and inspire store team to deliver warm, welcoming customer experiences.
• Drive sales performance, store presentation, and overall customer experience.
• Create a culture of trust, fun, and alignment with brand values.
• Oversee rostering, stock management, and visual merchandising.

Skills

Retail management

Customer service

Job description

Job Description

Role Overview

As a Store Manager, you’ll be the heartbeat of your store - leading a team of passionate individuals, creating meaningful connections with customers, and delivering results that make an impact. This is a hands-on, people-first leadership role where your influence shapes everything from team culture to customer experience.

What You’ll Do

• Lead and inspire your team to create warm, welcoming, and meaningful customer experiences
• Drive performance across the customer experience, store sales, and store presentation
• Create a team culture grounded in trust, fun, and our values
• Lead day-to-day operations including rostering, stock management and visual merchandising
• Coach, develop, and grow your team through clear communication and meaningful feedback
• Bring our brand, products and values to life in-store - every day

About You

• A confident and values-led leader with proven experience in retail management
• Committed to creating a high-performing, high-trust team environment
• Motivated by meaningful connection and customer experience - not just transactions
• Calm, focused and ready to solve challenges with clarity and care
• Organised, outcomes-driven, and energised by the fast pace of retail

What You’ll Love

• A generous team member discount across our full range of fragrance, décor and gifting
• Monthly store bonus program and performance-based incentives

  This isn’t just another retail job - it’s a chance to lead, grow, and create something unforgettable. If you’re ready to take the next step in your leadership journey, we’d love to meet you.