Store Manager

Best & Less; Townsville City; On-site; AUD 75,000 - 110,000; Full time

Job summary

Best & Less in Townsville invites a driven Store Manager to lead our Willows store. You will shape shopping experiences, drive sales, and manage day-to-day operations in a fast-paced, customer‑focused environment.

This hands-on role requires 3+ years of leadership in retail, a strong commercial mindset, and a passion for coaching teams to deliver outstanding service and store standards.

Qualifications

• 3+ years’ management experience in high-volume retail.
• Strong commercial mindset with proven sales & cost control results.
• Hands-on, energetic leader who builds engaged teams.
• Exceptional operational capability and attention to detail.
• Passion for great customer service and maintaining high standards.
• Comfortable managing pace, pressure and change.

Responsibilities

• Deliver consistent, high-quality customer experiences in our stores.
• Lead with pace and clarity — keeping teams moving with urgency and managing stock flow and customer volume.
• Give simple, direct instructions and set clear expectations that keep the team aligned.
• Run daily operations efficiently with rostering, quick decision-making, and processes that keep the store moving.
• Maintain stock and floor standards by clearing deliveries fast and getting product to the floor quickly.
• Coach, develop, and support teams to lift capability, confidence, and performance.

Skills

Team leadership

Customer service

Operations management

Stock control

Roster planning

Sales optimization

Change management

Job description

We’re investing in leadership as our business scales. We’re creating roles to sustain growth across our expanding store network. In this role you’ll be deployed where you’ll have the biggest impact—lifting team capability, accelerating results, and shaping outstanding customer experiences across stores within this Region.

You may see several leadership ads live—that’s intentional. As we open new stores and scale, we’re building a deeper bench of on‑the‑ground leaders to support our teams and customers.

The Role

We're looking for a driven and dynamicStore Manager to lead our Willows store! If you've got the drive, leadership skills, and a passion for shaping shopping experiences that bring our community together, this could be the role for you.

What you’ll be doing:

Deliver consistent, high‑quality customer experiences in our stores, bringing energy, warmth, and a strong service focus everywhere you go.

Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.

Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.

Run daily operations efficiently with strong rostering, quick decision‑making, and processes that keep the store moving without bottlenecks.

Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.

Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.

We're a fast-paced and dynamic retail environment where no two days are the same! Our team members, known as our Besties, are at the heart of everything we do, delivering outstanding customer service and creating a welcoming shopping experience for everyone who walks through our doors.

About you:

3+ years’ management experience in high‑volume retail

A strong commercial mindset with proven sales and cost control results

A hands‑on, energetic leader who builds strong, engaged teams

Exceptional operational capability and attention to detail

A passion for great customer service and maintaining high standards

Strong at managing pace, pressure, and change

This role is active and hands‑on, with Besties spending most of their shift on their feet, assisting customers, restocking shelves, and keeping the store looking its best. You'll need to be adaptable, ready to switch between tasks quickly, and comfortable working in a busy, high-energy setting.