Store Manager - Chermside

Best & Less; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Best & Less in Brisbane seeks a driven Store Manager to lead our Chermside store and shape shopping experiences in our growing network. You’ll lift team capability, accelerate results, and deliver outstanding customer service in a fast-paced, high-energy environment.

You’ll manage daily operations, rostering, stock flow, and set clear expectations to keep the store running smoothly and safely. Join a team that values energy, service and results.

Qualifications

• 3+ years’ management experience in high-volume retail.
• Strong commercial mindset with proven sales and cost control results.
• Hands-on, energetic leader who builds strong, engaged teams.
• Exceptional operational capability and attention to detail.
• Passion for great customer service and maintaining high standards.
• Ability to manage pace, pressure, and change.

Responsibilities

• Deliver consistent, high-quality customer experiences across the store.
• Lead with pace and clarity, manage stock flow and customer volume.
• Give simple, direct instructions and set clear expectations for the team.
• Run daily operations with rostering, decision-making, and smooth processes.
• Maintain stock and floor standards by clearing deliveries fast and getting product to the floor quickly.
• Coach and support teams to lift capability, confidence and performance.
• Be part of a fast-paced retail environment and lead Besties to deliver outstanding service.

Skills

Store leadership

Customer service

Operations management

Sales & cost control

Team development

Job description

We’re investing in leadership as our business scales. We’re creating roles to sustain growth across our expanding store network. In this role you’ll be deployed where you’ll have the biggest impact—lifting team capability, accelerating results, and shaping outstanding customer experiences across stores within this Region.

You may see several leadership ads live—that’s intentional. As we open new stores and scale, we’re building a deeper bench of on‑the‑ground leaders to support our teams and customers.

The Role

We're looking for a driven and dynamic Store Manager to lead our Chermside store! If you've got the drive, leadership skills, and a passion for shaping shopping experiences that bring our community together, this could be the role for you.

What you’ll be doing:

• Deliver consistent, high‑quality customer experiences in our stores, bringing energy, warmth, and a strong service focus everywhere you go.
• Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.
• Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.
• Run daily operations efficiently with strong rostering, quick decision‑making, and processes that keep the store moving without bottlenecks.
• Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.
• Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.
• We're a fast-paced and dynamic retail environment where no two days are the same! Our team members, known as our Besties, are at the heart of everything we do, delivering outstanding customer service and creating a welcoming shopping experience for everyone who walks through our doors.

About you:

• 3+ years’ management experience in high‑volume retail
• A strong commercial mindset with proven sales and cost control results
• A hands‑on, energetic leader who builds strong, engaged teams
• Exceptional operational capability and attention to detail
• A passion for great customer service and maintaining high standards
• Strong at managing pace, pressure, and change

This role is active and hands‑on, with Besties spending most of their shift on their feet, assisting customers, restocking shelves, and keeping the store looking its best. You'll need to be adaptable, ready to switch between tasks quickly, and comfortable working in a busy, high‑energy setting.