Store Manager

Henry Bucks; Melbourne; On-site; AUD 70,000 - 80,000; Full time

Job summary

Henry Bucks Pty Ltd is seeking a Store Manager in Melbourne to lead a premium menswear store. You will drive sales, uphold luxury service standards, and manage a team with a strong People-First philosophy.

The role focuses on delivering financial targets, staff development, and an exceptional customer experience while maintaining store standards and safety across all operations.

Responsibilities

• Deliver the store's financial targets and KPIs with a focus on a warm, genuine customer service experience.
• Build and develop a strong team, fostering a high‑performance, People‑First culture.
• Recruit, interview, and select qualified candidates to build a talent pipeline.
• Coach, train, and motivate the team through ongoing coaching in sales, customer service and product knowledge.
• Develop and empower the sales team to take on more responsibility.
• Ensure the store meets or exceeds sales targets and delivers an exceptional customer experience.
• Maintain store standards—visuals, cleanliness, signage, safety, etc.
• Manage operating procedures—inventory, cash control, loss minimisation, and related processes.
• Maintain a safe work environment and ongoing safety awareness.
• Create a positive environment where all associates are treated fairly and with dignity.

Job description

Management - Store (Retail & Consumer Products)

Full time

$70,000 – $80,000 per year

Immediate start

Store Manager

Henry Bucks Pty Ltd

Melbourne VIC

About us

Established in 1890, Henry Bucks is one of Australia's leading luxury menswear.

Henry Bucks offers premium label menswear apparel, suiting and accessories. Having a dedicated and loyal team with a combined experience of over 100 years, there is no question that Henry Bucks is considered the most experienced and informed in men's Fashion.

In addition to the premium Henry Bucks range, the company also procure and sell high-end European appeal, suiting, accessories and unique giftware at all Henry Bucks stores throughout Australia.

Henry Bucks further caters to the dandy gentlemen of Australia with their personalized Made - To - Measure services at both the Melbourne Flagship and Sydney stores. Sourcing the highest quality materials from Europe and using the best suiting experts, Henry Bucks Made - To - Measure's offering is in a class of its own.

About the role

As a Store Manager, you will be responsible for delivering the stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience.

As a Store Manager, you will:

• Build and develop a strong team, fostering a high-performance work environment within our People-First culture.

• Recruit, interview, and select qualified candidates to build a talent pipeline.

• Coach, train, and motivate your team through ongoing coaching programs in sales, customer service, and product knowledge development.

• Develop and empower your sales team to take on increased levels of responsibility.

• Ensure the store meets or exceeds sales.

• Ensure the team provides an exceptional customer experience.

• Maintain and uphold store standards-visuals, cleanliness, signage, safety, etc.

• Manage store operating procedures-inventory levels, cash control, minimizing losses, etc.

• Maintain a safe work environment and ensure ongoing safety and awareness.

• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you will be successful in this role if you:

• Have experience in retail management, ideally in menswear and suiting.

• Are passionate about "managing your business" and being empowered to make decisions that best support the needs of the business.

• Are result‑oriented ,influential leader who loves to coach, mentor, motivate, inspire, and help grow your team and exceed goals.

• Thrive in an entrepreneurial environment and consistently look for ways to think outside the box.

• Are a commission driven individual.

• Are passionate about customer service and enhancing our customer's lives by being part of styling their every wardrobe and are not afraid to go above and beyond to exceed a customer's expectations to close a sale.

• Are an agile leader who can think on your feet-comfortable with flexing your schedule and prioritizing to ensure business goals are achieved.

• Possess critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner.

• Have excellent communication, organizational, and leadership skills.

• Have a proven ability to manage a team to exceed sales goals while meeting personal targets.

• Have a knack for identifying top talent, creating strong teams, and training, developing, and retaining great people.

You will love working here because:

• We're a successful, global, fast growing, data-driven company with an entrepreneurial vibe.

• We offer competitive salaries, commission structure and a generous discount at Henry Bucks.

• We love to promote internally and offer many development opportunities through training, coaching, and , and growing within the space of the business.

• We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation.

• We live and breath client experience.

• We believe in autonomy and reward you for taking initiative.

• We get to be creative daily, and we have fun with our clients hence providing exceptional service and building lifelong connections.