Store Manager

Viktoria & Woods; City Of Stirling; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous wardrobe allocation

50% staff discount on Viktoria & Woods

Employee Assistance Program

Job summary

Viktoria & Woods is seeking a Store Manager for our Karrinyup Boutique. You will lead daily operations, drive sales, and nurture a high-performing, client-centric team on the shop floor.

You will coach and develop staff, foster an inclusive culture, and ensure premium boutique execution from rostering to stock management. Prior experience in fashion retail and luxury client service is essential.

Qualifications

• 2+ years' experience managing a retail fashion store or 3+ years' experience in an Assistant Store Manager capacity.
• Fashion retail sales experience or high-end client experience would be highly regarded.
• Strong sales and customer-focused mindset with a passion for fashion and luxury retail.
• Exceptional leadership skills with the ability to manage and motivate a team.
• A proactive, results-driven approach with the ability to adapt to changing retail environments.
• Experience training, developing and recruiting team members.
• Demonstrated experience leading and managing retail teams to create a positive and motivating culture is essential.
• Passionate about craftsmanship, provenance and design storytelling.
• Client-focused with the ability to build deep, loyal relationships.
• Understanding of retail systems such as Kepler and AP21 would be preferred.
• Knowledge of Learning Management Systems (LMS) beneficial but not essential.

Responsibilities

• Sales & Client Experience: devise strategy and action plan to drive sales and deepen client relationships.
• Developing Your Team: recruit, coach and review performance to move needle on outcomes.
• Culture: model inclusive, collaborative culture and uphold brand values.
• Boutique Operations: manage rostering, stock, inventory and visual merchandising to luxury standards.
• Compliance: stay aligned with policies and WHS requirements.

Skills

Retail management

Leadership

Client experience

Sales mindset

Team development

Time management

Availability Tue-Sat

Tools

Kepler

AP21

LMS

Job description

Viktoria & Woods is an Australian brand known for creating modern, timeless and effortless designs that transcend seasons and generations.

Established in 2004, we are committed to responsible sourcing and using high-quality fabrics and workmanship across every design.

About the role

We're looking for a Store Manager to lead our Karrinyup Boutique. Reporting to the Cluster Manager, you'll be responsible for the overall performance and day-to-day operations of the store, leading, motivating and developing your team to maintain a high-performing, customer-centric environment.

Job Description

Responsibilities Include:

Sales & Client Experience
You'll set the tone for the boutique – devising the strategy and action plan that drives sales, deepens client relationships and grows a considered CRM and VIP program. You'll live in the detail of daily performance, reading conversion, ATV and UPT to spot trends and act on them before they become problems. Most importantly, you'll lead from the floor: present, engaged and setting the standard for a selling ceremony, follow up and client treatment that feels genuinely personal, not procedural. Your team should leave every interaction knowing exactly what elevated service looks like, because they've watched you do it.

Developing Your Team
Great boutiques are built on great people, and you'll treat that as a craft in itself. You'll bring new team members in with care and set them up to thrive from day one, then keep investing – coaching, giving real-time feedback, and running annual reviews that actually move the needle on performance. When someone needs extra support, you'll organise it proactively with your Cluster Manager, and when performance conversations are needed, you'll have them early, fairly and with P&C alongside you.

Culture
You are the culture of your boutique. You'll build a team that collaborates rather than competes, where inclusivity and mutual respect are simply how things are done, and where every person feels part of something bigger than their own sales number. You'll raise culture concerns with P&C early, and you'll model the brand's values in a way your team can see and feel, not just hear about.

Boutique Operations
Behind the elevated experience sits sharp operational discipline. You'll manage rostering, stock and inventory, and ensure the boutique's presentation and visual merchandising meet our luxury standard without exception – every promotional change, every reset, done with precision. You'll manage stocktakes and stock loss with rigour, partner with your Cluster Manager on staffing and interviews, and make sure maintenance issues never linger. Rosters are accurate and shifts approved daily, because a well-run floor starts with well-run basics — and your boutique meets or exceeds every WHS and compliance requirement as a matter of course.

Compliance
You'll stay current on V&W's policies, procedures and standards, and partner with your Cluster Manager and P&C on any matters that arise — protecting the integrity of the brand and the team alike.

Desired Skills and Experience

Key Requirements

• 2+ years' experience managing a retail fashion store or similar environment, or 3+ years' experience in an Assistant Store Manager capacity at a flagship or equivalent location.
• Fashion retail sales experience or high-end client experience would be highly regarded.
• Strong sales and customer-focused mindset with a passion for fashion and luxury retail.
• Exceptional leadership skills with the ability to manage and motivate a team.
• A proactive, results-driven approach with the ability to adapt to changing retail environments.
• Experience training, developing and recruiting team members.
• Demonstrated experience leading and managing retail teams to create a positive and motivating culture is essential.
• Passionate about craftsmanship, provenance and design storytelling.
• Client-focused with the ability to build deep, loyal relationships.
• Understanding of retail systems such as Kepler and AP21 would be preferred.
• Knowledge of Learning Management Systems (LMS) beneficial but not essential.
• Knowledge of garment design and materials would be beneficial.
• Ability to manage time and competing priorities effectively and efficiently.
• Availability to work a Tuesday - Saturday roster.

What's on offer

• Generous wardrobe allocation
• 50% staff discount on Viktoria & Woods product
• Access to our Employee Assistance Program