Store Leadership Coach — Grow Teams, Hit KPIs

Michael Hill; Campbelltown; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Performance-based incentives

Job summary

Michael Hill Macarthur Square is seeking an Assistant Store Manager to join our team. You will lead a passionate team, drive exceptional customer experiences, and deliver results against KPIs.

In this role, you will manage store operations, coach staff, and contribute to a positive, high-performance retail culture. Availability to work 38 hours per week across Monday to Thursday and Sunday is required.

Qualifications

• Proven leadership experience in a retail environment.
• Strong customer service orientation with a flair for delivering memorable experiences.
• Demonstrated ability to drive KPI performance and results.
• Comfortable coaching and developing a high-performing team.

Responsibilities

• Lead, coach and inspire a sales team to achieve targets.
• Manage day-to-day store operations and staffing to ensure smooth performance.
• Deliver exceptional customer experiences and celebrate customers' milestone moments.
• Develop and maintain a positive, collaborative retail culture while meeting business KPIs.

Skills

Leadership

Customer focus

KPI driven

Team coaching

Job description

Michael Hill Macarthur Square is seeking an Assistant Store Manager to join our team. You will lead a passionate team, drive exceptional customer experiences, and deliver results against KPIs.

In this role, you will manage store operations, coach staff, and contribute to a positive, high-performance retail culture. Availability to work 38 hours per week across Monday to Thursday and Sunday is required.