Store Leader & Mentor for Safe Customer Experience

Petstock SO Regional Pty Ltd; City of Monash; On-site; AUD 70,000 - 90,000; Full time

Job summary

Petstock SO Regional Pty Ltd, located in the City of Monash, is seeking a leader to mentor and inspire their team. In this role, you will create a strong safety culture and ensure exceptional customer experiences while managing stock and onboarding new members.

We value diverse backgrounds and aim to support our communities by providing equal opportunities. This is a chance to work in a fun and supportive environment where teamwork thrives.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create a strong safety mindset, committed to fostering a culture of safety within your team.
• Recruit, onboard, and induct high‑calibre new team members.
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services.
• Create a fun, supportive in‑store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Job description

Petstock SO Regional Pty Ltd, located in the City of Monash, is seeking a leader to mentor and inspire their team. In this role, you will create a strong safety culture and ensure exceptional customer experiences while managing stock and onboarding new members.

We value diverse backgrounds and aim to support our communities by providing equal opportunities. This is a chance to work in a fun and supportive environment where teamwork thrives.