Store Leader: Elevate Customer Experience & Team Growth

Icon By Design; Sydney; Presencial; AUD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Team discount

Showroom environment

Flat leadership

Skills development

Collaborative team

Growth opportunities

Employee recognition

Resumo da oferta

Icon By Design seeks a Store Leader to run our Moore Park showroom, delivering a superb customer experience and commercial results. You will lead a high-performing team, manage rosters and payroll, and maintain visual presentation with a hands-on approach.

The role emphasizes sales leadership, clienteling, and collaboration with Marketing to drive foot traffic and events, while aligning with safety and operational standards. Strong KPI focus is essential.

Qualificações

• 5–10 years' experience in retail store management or equivalent leadership role.
• Track record of driving sales and leading teams.
• Solid understanding of retail KPIs, operations and scheduling.
• Comfortable with POS systems, CRM tools and Google Workspace.

Responsabilidades

• Lead by example to deliver a world-class customer experience, in-store and post-purchase.
• Achieve and exceed sales and conversion targets while maintaining strong customer satisfaction and review scores.
• Develop clienteling strategies that build long-term customer relationships and repeat business.
• Recruit, train and coach your team to hit personal and store performance goals.
• Foster a supportive, motivating environment built on accountability, trust and respect.
• Oversee store opening/closing, stock management and visual presentation.
• Manage rosters, timesheets and payroll accuracy against budget and labour targets.
• Ensure compliance with WHS, security and operational procedures.
• Track KPIs - sales, conversion, AOV, UPT and customer feedback - to find improvement opportunities.
• Partner with Customer Experience and Marketing on campaigns and events that drive foot traffic and sales.
• Manage inventory accuracy and coordinate with Supply Chain & Logistics on customer deliveries.

Conhecimentos

Sales leadership

People management

Retail operations

Visual merchandising

Customer experience

Formação académica

5–10 years experience in retail store management

Ferramentas

POS systems

CRM tools

Google Workspace

Descrição da oferta de emprego

Icon By Design seeks a Store Leader to run our Moore Park showroom, delivering a superb customer experience and commercial results. You will lead a high-performing team, manage rosters and payroll, and maintain visual presentation with a hands-on approach.

The role emphasizes sales leadership, clienteling, and collaboration with Marketing to drive foot traffic and events, while aligning with safety and operational standards. Strong KPI focus is essential.