Store Duty Manager — Lead Shifts & Service

ALDI Stores; Grafton; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Shift allowances

Parental leave

Wellbeing program

Health insurance

Paid compassionate leave

Employee Assistance Program

Physiotherapy services

Job summary

ALDI Stores is seeking a Duty Manager to lead store operations and drive service excellence. You will supervise shifts, support and train team members, and ensure the store runs smoothly during your shift with a focus on safety, efficiency and customer satisfaction.

The role emphasizes leadership, teamwork, and delivering a friendly shopping experience while managing workload and maintaining store standards.

Qualifications

• Demonstrate initiative to improve work quality and efficiency.
• Communicate effectively with colleagues at all levels.
• Maintain professionalism, fairness and responsibility in every interaction.
• Manage workload effectively, even during busy periods.
• Lead by example and foster a positive team spirit.
• Deliver courteous, consistent customer service at all times.

Responsibilities

• Open and close the store and supervise shifts.
• Provide clear, constructive feedback to the team.
• Assist in training and onboarding new team members.
• Serve customers at registers with a smile.
• Keep shelves stocked so products are easy to find for customers.
• Monitor for incidents or hazards to keep everyone safe.

Skills

Initiative

Teamwork

Professionalism

Workload management

Lead by example

Customer service

Job description

ALDI Stores is seeking a Duty Manager to lead store operations and drive service excellence. You will supervise shifts, support and train team members, and ensure the store runs smoothly during your shift with a focus on safety, efficiency and customer satisfaction.

The role emphasizes leadership, teamwork, and delivering a friendly shopping experience while managing workload and maintaining store standards.