Store Duty Manager – Lead Operations & Service

ALDI Stores; Sydney; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Shift allowances

Parental leave

Health insurance

Wellbeing program

Employee Assistance Program

Free physiotherapy

Discounted Fitness Passport access

Career development opportunities

Job summary

ALDI Stores is seeking a Duty Manager to lead from the front, ensure smooth store operations during shifts, and mentor team members. You’ll handle customer inquiries, train staff, and uphold a safe, friendly shopping environment across a busy Sydney store.

You’ll supervise opening/closing, stock shelves, and keep the team performing at their best with constructive feedback and hands-on leadership. This role emphasizes service, safety, and teamwork.

Qualifications

• Use your initiative to manage and improve our work quality and efficiency.
• Communicate effectively with colleagues at all levels - teamwork is the key.
• Exhibit professionalism, fairness, and responsibility in every conversation.
• Manage your workload effectively, even when things heat up.
• Lead by example, promoting a positive team spirit that's contagious.
• Offer our customers service that's consistently polite and courteous.

Responsibilities

• Opening and closing the store and supervising shifts.
• Offering feedback to the team that's clear, constructive, and inspiring.
• Assisting in training and onboarding team members.
• Being a customer service superstar and serving customers at the registers with a smile.
• Keeping shelves stocked with products so that our customers can find all their favourites.
• Keeping a keen lookout for any incidents or hazards to keep everyone safe.

Skills

Leadership

Team supervision

Customer service

Communication

Initiative

Workload management

Professionalism

Teamwork

Positive attitude

Service excellence

Job description

ALDI Stores is seeking a Duty Manager to lead from the front, ensure smooth store operations during shifts, and mentor team members. You’ll handle customer inquiries, train staff, and uphold a safe, friendly shopping environment across a busy Sydney store.

You’ll supervise opening/closing, stock shelves, and keep the team performing at their best with constructive feedback and hands-on leadership. This role emphasizes service, safety, and teamwork.