Store Cluster Manager – Adelaide & Burnside

Aje.; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Generous salary packaging

Staff discounts

Training & development

Contra credits

Employee Assistance Program

Referral incentives

Aje Aware Charter

Job summary

Aje is hiring a Cluster Manager for the Adelaide & Burnside stores to lead daily operations and deliver exceptional customer experiences.

You will mentor store teams, drive sales through product knowledge, manage stock and back-office processes, and build strong VIP relationships while upholding brand standards and health and safety policies.

Join a fashion house that values diversity, offers generous employee benefits, and opportunities for growth across boutique locations in Australia.

Responsibilities

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Responsible for the operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.
• Communicate effectively with the management team, providing updates and feedback.
• Manage financial aspects including budgets, KPIs, banking, and expense monitoring.
• Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.
• To be aware of market trends, understand forthcoming customer initiatives
• Develop and mentor team members across each boutique, ensuring adherence to company policies and standards.
• Recruit and train high-calibre staff, conduct performance appraisals, and establish succession plans.
• Plan and execute in-store activations and attend training sessions as required.

Job description

Aje is hiring a Cluster Manager for the Adelaide & Burnside stores to lead daily operations and deliver exceptional customer experiences.

You will mentor store teams, drive sales through product knowledge, manage stock and back-office processes, and build strong VIP relationships while upholding brand standards and health and safety policies.

Join a fashion house that values diversity, offers generous employee benefits, and opportunities for growth across boutique locations in Australia.