Aje - Cluster Manager - Adelaide & Burnside

AJE Group; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Generous salary packaging

Employee discounts

Training & development

Career progression

Contra credit

Employee assistance program

Referral incentives

Job summary

Aje is seeking a Cluster Manager for our Adelaide & Burnside stores, reporting to the Regional Manager. You will lead boutique teams, drive exceptional customer experiences, manage budgets and KPIs, and ensure high standards of service, merchandising, and store operations.

You will mentor staff, recruit top talent, and coordinate in-store activations and training to grow sales and elevate the brand in a fashion-forward retail environment.

Qualifications

• Experience leading retail teams in a fashion or lifestyle environment.
• Proven ability to train and develop staff while driving sales.
• Strong knowledge of visual merchandising standards and customer service.

Responsibilities

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandising, and staff presentation standards.
• Achieve sales targets by converting customers and processing payments accurately.
• Oversee boutique operations, health and safety, facilities, policies, and back-office tasks.
• Develop and mentor team members across boutiques, conduct performance appraisals and training.
• Recruit high-calibre staff and establish succession plans.
• Plan and execute in-store activations and training sessions.

Skills

Retail leadership

Customer service

Sales techniques

Visual merchandising

Staff training

Budgeting

KPIs

Stock control

Team mentoring

Tools

POS software

Back-office software

Job description

Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.

Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.

Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.

Join icon fashion house Aje as a Cluster Manage r at our Adelaide & Burnside store locations – led by Regional Manager Tiana Vassilopoulos

About this opportunity:

Being experienced and passionate about retail and leadership you will be responsible for:

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Responsible for the operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.
• Communicate effectively with the management team, providing updates and feedback.
• Manage financial aspects including budgets, KPIs, banking, and expense monitoring.
• Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.
• To be aware of market trends, understand forthcoming customer initiatives
• Develop and mentor team members across each boutique, ensuring adherence to company policies and standards.
• Recruit and train high-calibre staff, conduct performance appraisals, and establish succession plans.
• Plan and execute in-store activations and attend training sessions as required.

What do we offer?

• Generous salary packaging
• It is hard to not embrace the Aje style with generous employee discounts and staff wardrobes
• Your growth is our growth, training and development programs are recommended and encouraged!
• Career progression
• You can earn Contra credit
• Access to our comprehensive Employee Assistance Program designed to support your wellbeing
• No key achievement and success goes unnoticed
• Referral incentives
• Increasing positive corporate responsibility, reflected through our Aje Aware Charter

At Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception.