Aje - Assistant Boutique Manager - Brighton

AJE Group; Brighton; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

Training & development

Career progression

Contra credit

Employee Assistance Program

Referral incentives

Job summary

Aje in Brighton, Victoria is seeking an Assistant Boutique Manager to lead the store team and deliver exceptional customer experiences. You will support the Boutique Manager, drive sales, and maintain brand visual standards while mentoring staff.

This role focuses on strong customer service, VIP relationship building, and contributing to a positive, fashion-forward store culture in a busy retail environment.

Responsibilities

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately
• Support the Boutique Manager with operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Support the Boutique Manager with increasing the VIP customer base and nurturing relationships with all VIP customers
• Be aware of market trends, understand forthcoming customer initiatives
• Support with developing and mentoring boutique team members, ensuring adherence to company policies and standards.
• Assist in fostering a feedback-rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedback and ensure that the action plans for performance reviews are managed

Skills

Customer service

Sales leadership

Visual merchandising

Job description

Join icon fashion house Aje as an Assistant Boutique Manager at our Brighton store.

Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.

Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.

Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.

About this opportunity:

Being experienced and passionate about retail you will be responsible for:

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately
• Supporting the Boutique Manager with operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Supporting the Boutique Manager with increasing the VIP customer base and nurturing relationships with all VIP customers
• To be aware of market trends, understand forthcoming customer initiatives
• Support with developing and mentoring boutique team members, ensuring adherence to company policies and standards.
• Assist in fostering a feedback-rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedback and ensure that the action plans for performance reviews are managed

What do we offer?

• Generous salary packaging
• It is hard to not embrace the Aje style with generous employee discounts and staff wardrobes
• Your growth is our growth, training and development programs are recommended and encouraged!
• Career progression
• You can earn Contra credit
• Access to our comprehensive Employee Assistance Program designed to support your wellbeing
• No key achievement and success goes unnoticed
• Referral incentives

At Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception.