Store Account Manager

Visy Careers; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Discounted health insurance

Purchased annual leave

12 weeks paid parental leave

Novated leasing and salary sacrifice

Discounts across health, wellbeing and

Job summary

Visy Retail Services is seeking a Store Account Manager to oversee vendor support activities within an identified group of stores on the South Brisbane and Northern Gold Coast region. Reporting to the State Sales Manager, you will drive in-store execution, product training, merchandising and sales while building relationships with hardware store teams.

You will regularly visit stores to train staff, implement sales strategies, manage refit activities, and perform site audits to ensure WHS

Qualifications

• Experience in sales, merchandising, or account management within hardware retail industries.
• Strong communication and customer relationship management skills.
• Proven ability to work autonomously and meet targets.
• Proficiency with CRM tools and handheld devices for field operations.

Responsibilities

• Conduct regular store visits and provide product training to improve in-store performance.
• Execute sales strategies and drive quarterly sales initiatives.
• Manage refit activities and coordinate with hardware brand stakeholders.
• Perform site audits, safety checks, and WHS compliance.
• Maintain records and reporting using CRM tools.

Skills

Sales

Merchandising

Account management

CRM

Communication

Autonomy

Training

Travel

Tools

CRM

iPad/iPhone

Job description

Location: South Brisbane/ Northern Gold Coast

The Opportunity

Visy Retail Services partners with major retailers to deliver outstanding in-store execution and customer service. Our Consumer Products division is seeking a Store Account Manager to oversee vendor support activities within an identified group of stores.

Reporting to the State Sales Manager, you will play a key role in account management, product training, merchandising, and sales. You will be responsible for maintaining high service standards, developing relationships with key stakeholders, and ensuring Visy’s success within major hardware brand stores.

What you’ll do

• Conduct regular store visits, providing product training and support to improve in-store performance.
• Execute sales strategies and drive quarterly sales calendar initiatives.
• Manage refit activities, ensuring seamless execution and communication with major hardware brand stakeholders.
• Complete site audits, compliance checks, and safety assessments in line with Visy Retail Services and major hardware brand policies.
• Ensure all vendor activities comply with Work Health & Safety (WHS) standards.
• Maintain accurate records and reporting using Customer Relationship Management (CRM) tools.
• Travel regularly, including overnight stays as required to service regional and interstate store locations.
• Build and maintain relationships with major hardware brand store management teams to drive sales and ensure operational excellence.

What You Will Bring to the Team

• Experience in sales, merchandising, or account management within trade/hardware retail industries.
• Previous experience with major hardware brand procedures, products, and processes is highly regarded.
• Strong communication and customer relationship management skills.
• Ability to work autonomously, manage multiple priorities, and meet performance targets.
• Competency in product training, refit work, and safe handling of tools and equipment.
• Proficiency with iPad/iPhone technology for daily operations.

Certifications & Licences

• Mandatory: Valid Driver’s Licence.
• Desirable: EWP/Wave Licence.

What You’ll Love When You Join Us

• Employee Assistance Program (EAP).
• Discounted health insurance.
• Purchased annual leave.
• 12 weeks paid parental leave.
• Novated leasing and salary sacrifice options.
• Discounts across health, wellbeing and lifestyle partners.

About Visy

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand.

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please note that only applications with the right to live and work in Australia will be considered for this position.