Stepped Care Coordinator / Care Coordination Specialist

Each; Sunshine Coast Regional; On-site; AUD 73,000 - 77,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Relocation support

Fitness Passport benefits

Professional development opportunities

Employee Assistance Program

Additional leave options

Job summary

Each is seeking a Stepped Care Coordinator based from our Hervey Bay or Gympie offices to lead client journeys through early engagement and tailored care pathways. You will collaborate with multi-disciplinary teams to ensure smooth transitions, aftercare, and high-quality support for clients entering our Better Connect program across Central Queensland, Wide Bay and the Sunshine Coast.

The role emphasizes leadership in care delivery, strong collaboration skills and extensive experience in mental

Qualifications

• Qualifications in psychology, social work, mental health nursing or a related field.
• Maintained or membership with a relevant professional body preferred.
• Current state-based driver’s licence.

Responsibilities

• Lead the way for clients: direct engagement and brief interventions for smooth transitions and aftercare.
• Collaborate with internal teams and external partners to deliver comprehensive care.
• Be the first contact and help clients navigate their care journey, ensuring a welcoming experience.
• Oversee collaborative care planning, transitions between services and aftercare.
• Build relationships with local hub partners and lived experience workforce to foster community-driven care.

Skills

Leadership

Mental health experience

Collaboration

Client care

Education

Psychology / Social Work / Mental Health Nursing qualification

Job description

• Based from either ourHervey Bay or Gympie (Kabi Kabi / Gubbi Gubbi land)office.

• Based from either ourHervey Bay or Gympie (Kabi Kabi / Gubbi Gubbi land)office.

• Salary:$53- $56.97ph+Super + Not-for-Profit Salary Packagingup to $18,550

We're looking for a dynamic individual to be thefirst point of contactfor clients referred through the Head to Health Phone Line and other pathways. In this role, you'll be akey playerin guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being.

Although this is not a traditional leadership role with direct reports,you'll be a leaderin spirit, overseeing the care journey and collaborating with various teams to ensure each client receives the highest quality support.

Responsibilities include:

• Lead the way for clients: Provide direct engagement and brief interventions to ensure smooth transitions and aftercare.
• Collaborate: Work closely with internal teams and external partners to deliver comprehensive care.
• Support clients: Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step.
• Manage Care Processes: Oversee collaborative care planning, transitions between services, and aftercare.
• Strengthen Partnerships: Build relationships with local hub partners and the lived experience workforce to foster community-driven care.

The ideal candidate will have:

• Strong leadership: You'll take charge of client care and team coordination, ensuring clients receive the best possible outcomes.
• Experience: Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches.
• Community-focused: Experience working independently and as part of a care team in community-based recovery models.
• Collaboration Skills: Proven ability to engage and collaborate with diverse services and professionals in the mental health space.

Qualifications

• Qualifications in psychology, social work, mental health nursing or a related field.
• A maintained relevant annual registration and/or membership of professional body(preferred).
• Current state-based driver's licence.

Additional Information

About the program Each is leading theBetter Connect program– an exciting new initiative providingintegrated, person-centred careacross Central Queensland, Wide Bay, and the Sunshine Coast. We're looking for aStepped Care Coordinatorto join our dynamic team and play a crucial role in shaping this groundbreaking community mental health and AOD model!

What's in it for you?

• Flexible working conditionstailored to you.
• Competitive salarybased on your experience and qualifications.
• Diversity & belonging– We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Boost your take-home pay– Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Relocation support:If you have relocated permanently for work purposes you may be able to substantially increase your take-homepay bysalary packaging some or all of your relocation costs.
• Support your wellbeing with accesstoFitness Passport,for discounted access to hundreds of gyms,poolsand fitness facilitiesnationwideforyou and your family.
• Career growth: Access a range of professional development opportunities, from leadership training to discipline-specific learning.
• Free, confidential support– Our Employee Assistance Program is available for you and your family.
• More leave when you need it– 4 weeks annual leave, sick/carer's leave, family & domestic violence leave, and the option to purchase extra leave.
• 17% annual leave loading(get paid more on your holidays)

We review applications as they come in, and interviews may occur during the advertisement period.

Our Commitment to Inclusion at Each

At Each, inclusion is at the heart of how we work, connect and care. We'recommitted to a workplace where everyone feels safe,respectedand able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.