Statutory Planning Administration Officer

Latrobe City Council; Morwell; On-site; AUD 44,000 - 62,000; Part time

Job summary

Latrobe City Council in Morwell is seeking a Statutory Planning Administration Officer to provide essential administrative and customer service support to the Statutory Planning team, helping ensure planning applications, enquiries and requests are processed efficiently while delivering a positive experience for our customers and stakeholders.

This part-time role (17 hours per week) is temporary until 8 January 2028, Band 4 at $38.37 per hour, offering a great opportunity to develop in local

Qualifications

• Possession of and experience in verbal, interpersonal communication and customer service skills, including telephone and counter enquiries.
• Strong attention to detail and accuracy skills.
• Demonstrated experience in an office administration role.
• Ability to quickly adapt to new situations, show initiative and positively respond to challenges.
• Demonstrated commitment to continuous improvement in service provision.

Responsibilities

• Provide administrative support to the Statutory Planning team, including processing planning permit applications and requests.
• Deliver professional, customer-focused service via counter, telephone, email and written correspondence.
• Maintain accurate planning records, databases and documentation.
• Assist with preparation of correspondence, reports and administrative documentation.
• Support efficient planning services through improved administration and processes.
• Engage with internal and external stakeholders, providing information on planning processes and requirements.

Job description

Statutory Planning Administration Officer

Do you want to make an IMPACT? Morwell | Part Time - 17 Hours per week. Temporary until 8 January 2028 | Band 4: $38.37 per hour

We're looking for a Statutory Planning Administration Officer to join our City Planning team. In this role, you'll provide essential administrative and customer service support to the Statutory Planning team, helping ensure planning applications, enquiries and requests are processed efficiently while delivering a positive experience for our customers and stakeholders.

This is a great opportunity to build your career within local government while working in a fast-paced environment that supports the growth and development of Latrobe City. You'll play an important role in helping deliver responsive and efficient planning services to developers, businesses, residents and the broader community.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a real impact in your community while working in an inclusive, supportive and child safe environment that values your growth and wellbeing. We offer:

• Opportunities to support your learning, development and career progression
• A collaborative team environment where you'll feel supported and connected
• Meaningful work where you can make a difference in the community
• A positive and inclusive workplace culture
• Flexible working arrangements to support your work-life balance

Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Provide administrative support to the Statutory Planning team, including the processing of planning permit applications, enquiries and requests.
• Deliver professional and customer-focused service through counter, telephone, email and written correspondence.
• Maintain accurate planning records, databases, documentation and departmental resources.
• Assist with the preparation of correspondence, reports and administrative documentation.
• Support the efficient delivery of planning services through effective administration and continuous improvement of systems and processes.
• Engage with internal and external stakeholders, providing information and guidance on planning processes and requirements.

About You

You are a highly organised administration professional who is passionate about delivering excellent customer service and supporting positive outcomes for the community. You enjoy working in a busy environment, have exceptional attention to detail and can confidently manage competing priorities while maintaining accuracy.

You bring strong communication and interpersonal skills, enjoy working with systems and processes, and thrive when collaborating with internal and external stakeholders. Most importantly, you're motivated by providing efficient and responsive support services that make a meaningful contribution to the success of the team and organisation.

Key Selection Criteria

• Possession of and experience in verbal, interpersonal communication and customer service skills, including telephone and counter enquiries.
• Strong attention to detail and accuracy skills.
• Demonstrated experience in an office administration role.
• Ability to quickly adapt to new situations, show initiative and positively respond to challenges.
• Demonstrated commitment to continuous improvement in service provision.

We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement.

Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.

Contact Kristy Crawford - Coordinator Statutory Planning on 0417 774 164. All discussions about recruitment at Council are confidential.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact [e-mail] or 1300 367 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at [e-mail] or 5128 6113.