Station Experience Coordinator

Metro Trains Sydney; Sydney; On-site; AUD 98,000 - 109,000; Full time

Benefits offered by this job

Full uniform, mobile phone andEmployee

Opal card

5 weeks’ annual leave (+2 weeks option

Novated leasing options

RCVRI Wellness Studio discounts

Fitness Passport access

City Fertility programs

Medibank and BUPA Health Insurance

Job summary

Metro Trains Sydney is seeking Customer Journey Coordinators – Stations (CJC-S) to join our Customer Operations team across Southwest Sydney, from Sydenham to Bankstown. You’ll be visible, trusted and focused on helping customers travel safely and confidently every day.

This 24/7 role involves rotating 12-hour shifts, including early starts, nights, weekends and holidays. Permanent full-time opportunities offered across our Southwest stations with comprehensive training and development.

Qualifications

• You are a customer focused, adaptable professional.
• Able to communicate clearly and stay calm under pressure.
• Comfortable using Microsoft Office and other business systems.

Responsibilities

• Coordinate and enhance the end-to-end customer journey within station environments.
• Deliver high-quality customer service and assist with enquiries and wayfinding.
• Support daily station operations, ensuring readiness, cleanliness and functionality.
• Manage customer flow, particularly during peak periods and major events.
• Respond to incidents and disruptions, providing clear, real-time customer communication.
• Maintain safety, accessibility and operational standards.

Job description

Metro Trains Sydney is seeking Customer Journey Coordinators – Stations (CJC-S) to join our Customer Operations team across Southwest Sydney, from Sydenham to Bankstown. You’ll be visible, trusted and focused on helping customers travel safely and confidently every day.

This 24/7 role involves rotating 12-hour shifts, including early starts, nights, weekends and holidays. Permanent full-time opportunities offered across our Southwest stations with comprehensive training and development.