Statewide Systems Analyst

Oral Health Victoria; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Monthly ADO

Career development

City-centre location Carlton

Job summary

Oral Health Victoria is seeking a Statewide Systems Analyst to support statewide systems including the Electronic Oral Health Record (EoHR) and VNA. You will ensure system functionality, coordinate maintenance, and provide expert technical support across the statewide team.

The role requires a CS/IT qualification, experience with clinical application systems, and the ability to translate technical needs for non-technical staff.

Qualifications

• Tertiary qualification in Computer Science or Information Technology or related field.
• Awareness of DHS clinical and reporting requirements.
• Experience providing clinical application systems and hardware support and analysis.
• Ability to translate technical requirements into common language.

Responsibilities

• Be the liaison between vendors and OHV to maintain system functionality.
• Provide functional support and manage calls from staff to resolution.
• Coordinate system maintenance, upgrades and optimisation per Change Management.
• Evaluate software/hardware/contracts and ensure proper licensing.

Skills

Customer relationship management

Clinical application support

Hardware troubleshooting

Software validation

Education

Tertiary qualification in Computer Science or Information Technology

Tools

Electronic Health Records (EHR) system

Vendor Neutral Archive (VNA)

Titanium legacy platform

Job description

• Full Time, Fixed Term role until 30th June 2027
• You will have access to 5 weeks annual leave & Monthly Accrued Days Off
• Become a partof our supportive and collaborative team!

Oral Health Victoria is the leading public oral health agency in Victoria. Our aim is to improve the oral health of all Victorians, particularly vulnerable groups and those most in need. We provide Victorians with quality oral health care through the Royal Dental Hospital of Melbourne and work collaboratively with our partners to deliver oral health programs to benefit all Victorians.

Position Purpose:

The Statewide Systems Analyst plays a critical role in supporting and administering statewide systems, such as Electronic Oral Health Record (EoHR), Vendor Neutral Archive (VNA), and legacy Titanium platform. This role ensures technical subject matter expert support, system configuration, issue resolution, and project expertise participation across the statewide system team. The position is integral to maintaining operational continuity, enhancing user experience, and supporting OHV’s statewide system services.

Role Accountabilities:

Role Specific

• Be the point of contact between vendors and OHV regarding the resolution of system issues ensuring functional maintenance of the systems is maintained
• Provide application functional support to staff and team ensuring calls regarding issues and enquiries are tracked and managed through to completion. This includes coordinating problem resolution and liaising with staff and external providers on actions and outcomes.
• Coordinate, schedule and manage system maintenance, upgrades and optimisation in accordance with Change Management processes.
• Evaluate software, hardware and consulting services and contracts ensuring that all systems under the remit of the SwS team are supported by maintenance agreements and have been appropriately licensed

Generic:

• Demonstrate and promote a proactive commitment to health & safety, well-being and the environment by actively participating in the ongoing identification and prevention of risks
• Participate in myDevelopment ensuring goals are signed off and reviewed
• Model behaviours that demonstrate the Victorian Public Sector and OHV values in all aspects of work
• Maintain patient privacy and confidentiality in accordance with organisational procedures and policies.

You will have:

• Tertiary Qualification in Computer Science or Information Technology degree or in a relevant field.
• Awareness of DHS clinical and reporting requirements
• Exceptional customer relationships skills
• Experience providing clinical application systems and hardware support and analysis
• Experience conducting hardware and software testing\validation of clinical technology and solutions.
• Able to translate technical requirements into common language

Why you should be a part of our team?

• Enjoy salary packaging benefits and exciting career development pathways that empower you to grow!
• Take advantage of our monthly Accrued Day Off (ADO) to recharge and focus on what matters most.
• Join a dynamic team with a diverse range of skills and experiences, where collaboration sparks innovation.
• Work in the heart of Carlton, surrounded by amazing coffee shops and delicious food!

Applications close: 7th August 2026

Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified.

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

If you require any reasonable adjustments to fully participate in our recruitment process, please email *******@dhsv.org.au

OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

OHV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government.