Statewide Housing Service Delivery Lead

St Vincent de Paul Society Queensland; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive hourly rate

Salary packaging

Employee Assistance Program

Inclusive team environment

Job summary

St Vincent de Paul Society Queensland is seeking a senior operations leader to drive statewide housing service delivery, uplift frontline capability and embed strong tenancy practices. The role reports to the Executive Officer and collaborates with Housing leaders to improve customer experiences and housing stability across multiple sites.

The position is permanent, full-time (38 hours per week) based in South Brisbane, with a values-led approach and the opportunity to lead with fairness and

Qualifications

• Demonstrated leadership in community housing, tenancy operations or related service delivery.
• Strong understanding of professional tenancy practice and early-intervention approaches.
• Experience driving performance improvement and workforce capability.
• Ability to design service delivery improvements with measurable results.

Responsibilities

• Lead the statewide housing service model implementation and uplift frontline capability.
• Collaborate with multidisciplinary teams to enhance service delivery outcomes.
• Ensure services are delivered consistently with risk management and governance in mind.
• Drive service improvement, accountability and measurable tenancy outcomes.
• Report to the Executive Officer and work with Housing leaders and partners.

Skills

Leadership experience

People management

Stakeholder engagement

Analytical skills

Risk management

Communication skills

Problem solving

Education

Housing qualification

Public sector management

Leadership training

Social services background

Job description

St Vincent de Paul Society Queensland is seeking a senior operations leader to drive statewide housing service delivery, uplift frontline capability and embed strong tenancy practices. The role reports to the Executive Officer and collaborates with Housing leaders to improve customer experiences and housing stability across multiple sites.

The position is permanent, full-time (38 hours per week) based in South Brisbane, with a values-led approach and the opportunity to lead with fairness and