State Service Manager – Generators & Engine OEM

Cappro Pacific; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Cappro Pacific is seeking a high-calibre State Service Manager to lead a technical team across NSW, overseeing service delivery for marine, defence and critical infrastructure projects. The role demands strong leadership, accountability for performance, safety focus and collaboration with OEM stakeholders.

The successful candidate will drive productivity, develop frontline supervisors, and ensure warranty processes and service standards are met in a highly structured OEM environment.

Qualifications

• Strong leadership and people-management skills.
• Experience in Marine/Defence technical environments.
• Excellent technical acumen with structured, process-driven approach.
• Proven ability to manage technicians and technical teams.
• Experience with warranty and OEM service processes is preferred.

Responsibilities

• Lead and manage the NSW State Service operation and technical team.
• Oversee team utilisation, productivity and P&L responsibilities.
• Develop and coach Service Supervisors and engineers on site.
• Drive performance, safety, quality and customer outcomes across projects.
• Ensure compliance with OEM processes and warranty recovery.
• Provide leadership to specialists working from Navy bases.
• Collaborate with OEM stakeholders on major Marine/Defence/ Rail deployments.

Skills

Leadership

Marine/Defence background

People-management

Stakeholder management

Technical credibility

Safety/compliance

Job description

Our client is a global equipment OEM manufacturing and supporting high-end, technically advanced equipment across Rail, Marine, Data Centres, Australian Army, Navy and Air Force applications.

We are now looking for an experienced State Service Manager to take ownership of a high-performing service operation and lead a specialist technical team across NSW.

This is a senior leadership position for an experienced Marine Technician, Service Manager, Workshop Manager or Technical Supervisor who has the technical credibility, structure and leadership capability to manage a complex service environment.

THE TEAM

• 4 x Technical Advisors
• 1 x Service Administrator
• 3 x Navy Specialist Engineers based directly on Navy bases

You will be responsible for driving team performance, utilisation, productivity, technical standards and customer outcomes while developing the next generation of technical leaders.

THE ROLE

• Leading and managing the State Service operation and technical team
• Managing team utilisation, productivity and P&L responsibility
• Supporting and developing 2 Service Supervisors
• Driving technician performance, efficiency and accountability
• Managing training, development and technical capability across the team
• Overseeing warranty processes and ensuring accurate warranty recovery
• Maintaining high levels of technical and service quality
• Conducting regular toolbox meetings and safety meetings
• Driving a strong safety-first culture
• Working closely with Technical Advisors, Engineers and OEM stakeholders
• Supporting major Marine, Defence, Rail and critical infrastructure customers
• Managing service priorities, resources and field support requirements
• Ensuring the team operates within OEM processes, procedures and compliance requirements
• Providing leadership to specialist engineers working directly from Navy bases

ABOUT YOU

We are looking for a strong people leader with genuine technical credibility.

You will ideally come from a Marine/Defence technical background, with previous experience progressing from Technician into a supervisory or management position.

You will bring:

• Previous experience as a Marine Technician, Marine Supervisor, Service Manager or Technical Manager
• Strong leadership and people-management skills
• Excellent technical acumen
• A highly structured and process-driven approach
• Experience managing technicians and technical teams
• Strong understanding of productivity, utilisation and service performance
• Experience with warranty and OEM service processes
• A strong focus on safety and compliance
• Excellent communication and stakeholder-management skills
• The ability to lead experienced technical people and hold them accountable
• A calm, organised and professional management style
• The ability to operate within a highly structured global OEM environment

WHY JOIN?

This is an opportunity to join a global OEM with a technically advanced product portfolio and work across industries where reliability, engineering excellence and service performance are critical.

You will have the opportunity to lead a specialist team working on equipment supporting Marine, Defence, Rail, Data Centre and other critical infrastructure applications.

This is not a traditional workshop management position — it is a senior technical leadership role where your ability to lead people, improve performance and manage complex service operations will make a direct impact.