State Operations Manager

Securitas Australia; Northern Territory; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Career Growth & Development

Autonomy & Influence

Commercial Impact

Global Company, Local Team

Employee Rewards & Discounts

Purpose-Driven Work

Job summary

Securitas Australia is seeking a State Manager QLD/NT to lead and grow our Queensland and Northern Territory operations, ensuring exceptional service delivery while identifying new business opportunities. This field-based, commercially minded leadership role requires regular travel to client sites, strong governance, and the ability to drive profitability and regional growth.

You will report to the General Manager Business Enablement & Performance and mentor regional teams to deliver safety,

Qualifications

• Proven experience in senior operations management, state management or regional leadership roles.
• Strong track record in business development and sales growth.
• Excellent stakeholder management and negotiation skills.
• Ability to manage budgets and financial performance.
• Experience leading geographically dispersed teams in a service-based industry.
• Current security industry qualifications and licences (QLD/NT) or ability to obtain.
• Willingness to travel extensively across QLD and NT.

Responsibilities

• Lead operational performance and service delivery across QLD and NT.
• Develop and execute business development strategies to drive growth.
• Build and maintain strong client relationships with key accounts.
• Manage regional budgets, profitability and forecasting.
• Ensure compliance with licensing, WHS and regulatory requirements.
• Provide field leadership and ensure high standards of safety and service.

Skills

Senior operations management

Regional leadership

Business development

Client relationship management

Budget management

Stakeholder management

Travel readiness

Compliance & governance

Leadership coaching

Job description

Job Type: full-time

Location: QLD

Job Category: Security & Protective Services

Would you like to help us make our world a safer place?

At Securitas, our people play a vital role in keeping people, businesses and communities safe. As our State Manager QLD/NT, you will lead and grow our operations across Queensland and the Northern Territory, ensuring exceptional service delivery while identifying and securing new business opportunities.

This is a unique leadership opportunity that combines operational excellence with strategic business development. The role is primarily field based, requiring regular travel to client locations across Queensland and the Northern Territory to oversee service delivery, strengthen customer relationships and support regional growth.

If you're a commercially minded leader with a passion for operational performance, customer service and business growth, we encourage you to apply and become part of our professional and diverse team.

About The Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, the Middle East, Asia, the Pacific and Africa. With more than 2,000 branch offices and over 370,000 employees worldwide, we make a difference every day, all year round.

Our values are the foundation of our operations, and our corporate culture is built on these values that help shape a long-term, financially successful enterprise by creating value for customers, employees and shareholders. They are summarised in three words: Integrity, Vigilance and Helpfulness.

Job Description

About the Role

The State Manager QLD/NT is responsible for the leadership, operational performance, financial outcomes and business growth of the Queensland and Northern Territory regions.

Reporting to the General Manager Business Enablement & Performance, this role is accountable for delivering operational excellence, maintaining strong client relationships, driving profitability and identifying new business opportunities that support the company's strategic growth objectives.

This is a primarily field-based role, with extensive travel across Queensland and the Northern Territory required. The successful candidate will maintain a visible leadership presence across client locations while supporting teams, driving service excellence and developing new business opportunitie

Key Accountabilities

Leadership & People Management

• Lead, coach and develop operational leaders and frontline teams across QLD and NT.
• Foster a high-performance culture focused on safety, accountability, customer service and continuous improvement.
• Drive employee engagement, retention, workforce planning and capability development initiatives.
• Support leadership development and succession planning across the region.

Operational Performance & Service Delivery

• Ensure security services are delivered in accordance with contractual obligations and company standards.
• Conduct regular client site visits to assess operational performance and service quality.
• Monitor compliance with licensing, regulatory and WHS requirements.
• Implement continuous improvement initiatives to enhance productivity and customer outcomes.

Business Development & Growth

• Develop and execute business development strategies that drive sustainable growth across QLD and NT.
• Identify new market opportunities and build a strong sales pipeline.
• Establish and maintain relationships with prospective clients and industry stakeholders.
• Support tender submissions, proposals and commercial negotiations.
• Work collaboratively with national teams to secure and mobilise new contracts.

Client Relationship Management

• Build strong, long-term relationships with key clients through regular face-to-face engagement.
• Conduct business reviews and identify opportunities to expand service offerings.
• Resolve client concerns and deliver high levels of customer satisfaction.
• Drive customer retention and revenue growth across the region.

Financial & Commercial Management

• Manage regional budgets, profitability and commercial performance.
• Analyse business trends and implement initiatives to improve financial outcomes.
• Deliver accurate forecasting and reporting to senior leadership.
• Ensure operational decisions support sustainable commercial growth.

Field Leadership & Client Presence

• Maintain a visible and active presence at client locations across QLD and NT.
• Support site leaders through coaching, engagement and operational oversight.
• Identify opportunities to enhance service delivery and operational efficiency.
• Act as a trusted advisor and representative of Securitas within the region.

Desired Skills And Experience

Qualifications & Experience

• Proven experience in senior operations management, state management or regional leadership roles.
• Demonstrated success in business development, sales growth and client relationship management.
• Strong commercial acumen and experience managing budgets and financial performance.
• Experience leading geographically dispersed workforces in a service-based environment.
• Strong understanding of compliance, risk management and operational governance.
• Excellent stakeholder management, communication and negotiation skills.
• Ability to work independently in a highly mobile, field-based role.
• Current security industry qualifications and licences relevant to QLD and NT (or ability to obtain).
• Current driver's licence and willingness to travel extensively throughout Queensland and the Northern Territory.

Why Join Securitas?

Employee Value Proposition

At Securitas, we believe our people are our greatest strength. When you join our team, you become part of a global organisation that values your contribution, supports your growth and provides meaningful career opportunities.

What We Offer

• Career Growth & Development – Access leadership development and career progression opportunities.
• Autonomy & Influence – Shape business performance and growth within a key strategic region.
• Commercial Impact – Contribute directly to operational excellence and business development outcomes.
• Global Company, Local Team – Enjoy the backing of a global leader while working with a supportive regional team.
• Employee Rewards & Discounts – Access discounts across 400+ major retailers through the Securitas Rewards Program.
• Purpose-Driven Work – Help protect people, property and communities every day.

Diversity and Inclusion

At Securitas, we embrace diversity and are committed to providing equal employment opportunities for all. We actively encourage applications from candidates of all backgrounds.

Ready to Make a Difference?

If you are a results-driven leader with a passion for operational excellence, client service and business growth, we invite you to submit your application along with your updated resume.

QLD-3314617