State Home Assessments Lead - Strategy and Network

Randstad - Banking & Financial Services; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Randstad - Banking & Financial Services in Melbourne’s Sunshine area seeks a dynamic State Manager to lead and transform Home Assessing operations. You will oversee three core teams and drive capability uplift, stakeholder engagement, and supplier relationships to deliver high‑quality service and strong commercial performance.

In this senior leadership role, you will set strategic direction for the assessing cohort, mentor senior and frontline leaders, and ensure compliance with OH&S standards

Qualifications

• 5+ years of senior leadership experience in Home Assessing, Building Repair, or Restoration.
• Proven background in upskilling and coaching multi-tiered assessing teams.
• Strong commercial acumen with hands-on experience managing external suppliers and contractor networks.
• Outstanding negotiation and stakeholder engagement skills.

Responsibilities

• Mentor direct reports and establish training rhythms to elevate technical expertise.
• Liaise with suppliers, vet repair networks, monitor KPI performance and regional coverage.
• Serve as final escalation point for complex claims, disputes and compliance matters.
• Oversee operational risks, OH&S standards, and repair network efficiency.

Skills

Senior leadership

Upskilling

Coaching

Supplier management

Stakeholder engagement

Negotiation

Job description

On behalf of our client, a leading domestic insurer, we are seeking a dynamic State Manager to lead and transform their Home Assessing operations based in Sunshine.

This key leadership role gives you direct oversight of 3 core operational teams:

10 Minor Assessors

6 Moderate Assessors

The entire On-Road & Field Assessing Cohort

You will be responsible for setting strategy, driving team capability uplift, and managing key supplier and repairer relationships to ensure high-quality service and commercial performance.

Key Responsibilities

Capability Uplift & Leadership: Mentor direct reports and establish structured training rhythms to elevate technical expertise across the entire assessing cohort.

Supplier & Network Management: Work alongside procurement teams to liaise with suppliers, vet repair networks, monitor KPI performance, and ensure adequate regional coverage.

Operational Control: Serve as the final escalation point for complex technical claims, disputes, and compliance matters.

Performance Rhythms: Oversee operational risks, OH&S standards, and repair network efficiency to hit corporate targets.

What You'll Need

5+ years of senior leadership experience in Home Assessing, Building Repair, or Restoration.

Demonstrated background in upskilling and coaching multi-tiered assessing teams.

Strong commercial acumen with hands-on experience managing external suppliers and contractor networks.

Outstanding negotiation and stakeholder engagement skills.

How to Apply

Click APPLY now to submit your CV for consideration.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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