state manager - home assessing

HR Partners; Melbourne; On-site; AUD 128,000 - 173,000; Full time

Job summary

Randstad in Sunshine, VIC is seeking an experienced State Manager – Home Assessing to lead, enable, and coach our Home Building & Assessing teams. Reporting to the General Manager, you will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant (RRC) teams to deliver commercial growth and maintain robust operational controls across the end-to-end home value chain.

The role requires 5+ years of senior leadership experience in Home Assessing or related sectors, with strong

Qualifications

• 5+ years of senior leadership experience leading high-performing teams.
• 5+ years of experience within Home Assessing, Building Repair, and Restoration environments.
• Commercial acumen with experience in strategic execution, supplier procurement, and budget alignment.
• Excellent written and verbal communication with experience handling complex stakeholder and customer negotiations.

Responsibilities

• Lead, mentor, and coach direct reports across Onroad, Desktop, and RRC teams to hit KPIs and service standards.
• Vet, procure, and audit building repair suppliers, ensuring compliance, quality, and cost efficiency.
• Monitor supplier capacity nationally, ensure repair network targets are met, and manage geographic coverage to meet customer demand.
• Act as main escalation point for complex disputes, while implementing OH&S frameworks to manage risk.
• Identify industry trends, lead change programs, and optimize operational rhythms across the department.

Skills

Leadership

Stakeholder management

Supplier governance

Budget management

Strategic planning

Risk management

Communication

Job description

We are seeking an experienced State Manager – Home Assessing to lead, enable, and coach our Home Building & Assessing teams. Reporting to the General Manager, you will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant (RRC) teams to deliver commercial growth, maintain operational controls, and ensure high-quality service across the end-to-end home value chain.

State Manager – Home Assessing

Location: Sunshine, VIC

Salary: $150,000 package

Work Type: Full-time

About the Role

We are seeking an experienced State Manager – Home Assessing to lead, enable, and coach our Home Building & Assessing teams. Reporting to the General Manager, you will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant (RRC) teams to deliver commercial growth, maintain operational controls, and ensure high-quality service across the end-to-end home value chain.

Key Responsibilities

• Team Leadership: Lead, mentor, and coach direct reports across Onroad, Desktop, and RRC teams to hit performance KPIs and service standards.
• Supplier Governance: Work alongside commercial managers to vet, procure, and audit building repair suppliers, ensuring compliance, quality, and cost efficiency.
• Network & Strategy: Monitor supplier capacity nationally, ensure repair network targets are met, and manage geographical coverage to meet customer demand.
• Escalations & Risk: Act as the main escalation point for complex disputes, while implementing strict OH&S frameworks to manage risk.
• Continuous Improvement: Identify industry trends, lead change programs, and optimize operational rhythms across the department.

What We Are Looking For

• Experience: Minimum 5 years of senior leadership experience leading high-performing teams.
• Industry Knowledge: 5+ years of experience within Home Assessing, Building Repair, and Restoration environments.
• Commercial Acumen: Proven capability in strategic execution, supplier procurement, and budget alignment.
• Communication & Negotiation: Exceptional written and verbal skills with experience handling complex stakeholder and customer negotiations.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.