Stakeholder Engagement and Communications Officer

Toowoomba Regional Council; Toowoomba Regional; Sur place; AUD 106 000 - 113 000; Plein temps

Avantages offerts par ce poste

Car parking provided

Professional development and learning

Salary sacrificing to boost superannum

Corporate discounts on selected health

Fitness Passport

Employee Assistance Program

Wellbeing services

Safety-conscious workplace

Résumé du poste

Toowoomba Regional Council is seeking a Stakeholder Engagement and Communications Officer to connect communities and stakeholders with major Water and Waste Services infrastructure projects, including Cressbrook Dam and Southern Water Projects.

The role sits in the Customer Experience and Engagement Branch and partners with Water and Waste Services to support CDSIP and EGIP, delivering engaging, clear communications and capturing feedback for informed planning and delivery.

Qualifications

• Qualifications in communications, humanities, social science or a related discipline, or extensive relevant experience and demonstrated competence.
• Experience developing and delivering stakeholder and community engagement programs and communication strategies, coordinating face-to-face and online activities, ideally in government, infrastructure, civil construction or strategic planning.
• Strong writing skills and demonstrated ability to make complex, technical information clear, accessible and engaging for different audiences.
• Demonstrated ability to identify and address stakeholder issues, analyse engagement feedback and share findings to support project outcomes.
• Sound knowledge of contemporary engagement methods, including the IAP2 Spectrum, and their application and evaluation.
• Strong organisational skills to manage competing priorities and deadlines in complex projects.

Responsabilités

• Develop and deliver engagement and communications that inform affected communities and stakeholders, encourage participation, and capture, analyse and share feedback to support project planning and delivery.
• Build trusted relationships and manage sensitive and complex stakeholder issues.
• Collaborate with project, engagement, communications, media and marketing teams to deliver timely, coordinated communications aligned with Council’s approach.

Connaissances

Stakeholder engagement

Communications

Writing skills

Interpersonal skills

Formation

Communications/related degree

Description du poste

Stakeholder Engagement and Communications Officer

Connectour community with major infrastructure projects shaping theToowoomba Region

About the position:

As Stakeholder Engagement & Communications Officer, you’llconnect Council, communities and stakeholders through engagementand communications for major Water and Waste Servicesinfrastructure projects, including Cressbrook Dam and SouthernWater Projects.

Based in Council’s Customer Experience and Engagement Branch(CEE), you’ll partner with Water and Waste Services teams tosupport the Cressbrook Dam Safety Improvement Project (CDSIP),Enabling Growth Infrastructure Program (EGIP) and other priorityprojects as required.

You’ll develop and deliver engagement and communications thatinform affected communities and stakeholders, encourageparticipation, and capture, analyse and share feedback to supportproject planning and delivery.

This hands-on role suits an experienced professional who buildstrusted relationships, manages sensitive and complexstakeholder issues, and makestechnical information clear, accessible and engaging.

You’ll work with autonomy, collaborating with project,engagement, communications, media and marketing teams to delivertimely, coordinated communications aligned with Council’sapproach.

• Fixed-term, full-time Level 6 position in Toowoomba CBD for12 months.
• Salary: $106,377.46 – $113,406.62 gross per annum, plus17.5% annual leave loading and up to 12.65%superannuation.
• Work/life balance with a 72.5-hour fortnight and access tobanked leave.
• Carparking provided.
• Professional development and learning opportunities.
• Salary sacrificing to boost your superannuation.
• Corporate discounts on selected private healthinsurance.
• Fitness Passport: access local health, fitness and leisurefacilities with one membership.
• Employee Assistance Program: free, confidential, 24-hournationwide personal and work-related counselling for employeesand families.
• Progressive health and wellbeing services.
• Safety-conscious workplace – home safe every day.

How to be successful in this position:

• Relevant qualifications in communications, humanities,social science or a related discipline, or extensive relevantexperience and demonstrated competence.
• Demonstrated experience developing and deliveringstakeholder and community engagement programs and communicationstrategies, coordinating face-to-face and online activities,ideally in government, infrastructure, civil construction orstrategic planning.
• Highly developed stakeholder management and interpersonalskills to build trusted relationships with community members,senior employees, elected representatives and otherstakeholders.
• Strong writing skills and demonstrated ability to makecomplex, technical information clear, accessible and engagingfor different audiences.
• Demonstrated ability to identify and address stakeholderissues, analyse engagement feedback and share findings tosupport project outcomes.
• Sound knowledge of contemporary engagement methods,including the IAP2 Spectrum, and their application andevaluation.
• Strong organisational skills to manage competing prioritiesand deadlines in complex projects.

Highly desirable: IAP2 Australasia Certificate in Engagement.

About the Team:

Our Customer Experience and Engagement team connects thecommunity and employees with Council information, services andexperiences, combining customer service, customer experience,communications, engagement, marketing, media and digitalexpertise.

Join a talented, creative and diverse team committed to greatcustomer experiences.

For further information:

Contact Kate Obst, Principal Stakeholder Engagement, on [phone] during business hours.

Applications close Thursday 26 November 2026 at 11.59pm.

About Council

The Toowoomba Region combines rich agricultural traditions withbold ambitions. Australia’s second largest inland city, Toowoombasupports diverse regional townships and serves South West Qld andNorth West NSW. Opportunities span the Surat Basin resource sector,education, health, transport and major infrastructure investment.Growth complements liveability: Toowoomba has twice ranked amongAustralia’s top 5 family friendly cities.

Toowoomba Regional Council serves 178,500 people, withapproximately 1,600 staff committed to excellent service for thecommunity, residents and visitors. We value skilled, talented staffand offer varied challenges and career developmentopportunities.

Council does not accept or respond to unsolicited agencyapproaches or applications for any vacancy.