Staff Engineer, AI Agent Hub & Internal Workflows

Culture Amp; City of Melbourne; Hybrid; AUD 150,000 - 200,000; Full time

Benefits offered by this job

Equity via Employee Share Option Plan

Learning programs and coaching

Quarterly refresh days

Extended end-of-year break

MacBook and home workspace setup

Five annual social impact days

Medical insurance coverage for you and

your family (US & UK only)

Job summary

Culture Amp is seeking a Staff Engineer to help build the internal Agent Hub, a central technical capability for autonomous agents across the business. You’ll define architecture, patterns, operating model and guardrails to enable safe, production-ready agentic workflows.

You’ll be one of the founding members of a small high-ownership team, setting standards and building reusable capabilities that scale across the organization while collaborating with AI champions to ship real value.

Qualifications

• Strong backend engineering skills (TypeScript and/or Python), including APIs, testing, service design, and building production systems or integrations end to end.
• Hands-on experience delivering and operating cloud-native solutions in AWS, with a strong understanding of security, identity, permissions, secrets, and reliability in production.
• Practical experience with AI agents, Claude or similar tooling, MCP or comparable integration patterns, and orchestration across single-agent, multi-agent, workflow, and human-in-the-loop systems.
• Working knowledge of agent platforms and runtime concerns such as tool permissions, identity propagation, session state, token and time budgets, retries, evaluation, tracing, cost attribution, and auditability.
• Experience designing knowledge or memory architectures, including vector or graph-based retrieval, and the judgment to choose between build, buy, configure, workflow, and agentic approaches.
• A track record of taking ambiguous, unscoped problems from discovery through to a shipped and governed solution, earning stakeholder influence through delivery.
• The ability to define platform boundaries and self-service patterns so other teams can move independently without compromising security or operational quality.

Responsibilities

• Play a lead role in setting the technical direction for the Agent Hub’s foundational capabilities, including agent execution, orchestration, MCP tools, identity, context and knowledge, evaluation, and operational visibility.
• Design, build, and operate autonomous agents, workflows, and integrations for internal use cases—choosing thoughtfully between deterministic automation, simple tools, single agents, and multi-agent systems.
• Build reusable MCP servers and tool patterns, including clear schemas, credential brokering, identity-aware access, per-call authorisation, and auditable interactions with systems of record.
• Shape the knowledge and context layer that grounds agents in Culture Amp’s organisation-specific information, using appropriate combinations of document retrieval, vector search, knowledge graphs, registries, and semantic models.
• Establish the engineering practices that move solutions from laptop-based experimentation to managed services: secure deployment, testing, evaluation, observability, cost awareness, reliability, and safe human escalation.
• Partner with teams across the business to identify high-value problems, shape loosely defined opportunities, and deliver solutions that people actually adopt.
• Apply and evolve Culture Amp’s agent registry, risk framework, and governance patterns so every deployed agent has clear ownership, purpose, authority, data access, and accountability.
• Raise the capability of the wider function through coaching, architecture guidance, reusable patterns, documentation, and playbooks — enabling teams to move quickly within well-designed guardrails.

Skills

TypeScript

Python

AWS

AI agents

MCP patterns

Knowledge graphs

Security & reliability

Production systems

Tools

MCP servers

APIs

Vector search

Job description

Culture Amp is seeking a Staff Engineer to help build the internal Agent Hub, a central technical capability for autonomous agents across the business. You’ll define architecture, patterns, operating model and guardrails to enable safe, production-ready agentic workflows.

You’ll be one of the founding members of a small high-ownership team, setting standards and building reusable capabilities that scale across the organization while collaborating with AI champions to ship real value.