Staff AI Lead: Generative AI & LLM Solutions

Singtel

Sydney

Hybrid

Confidential

Full time

7 days ago

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Benefits offered by this job

Competitive remuneration

Flexible working

On-site campus facilities

Generous leave policies

Parental leave up to 16 weeks

Optus U micro-credentials

Diversity networks

Counselling & support 24/7

Free staff bus

Job summary

Optus is seeking a Staff AI Lead to provide technical leadership in the design and delivery of AI agents and intelligent products across Optus. This senior role combines deep technical expertise with product thinking to solve complex business challenges using Agentic AI, Generative AI and LLM-powered technologies.

You will design and ship AI agents, collaborate with Product, Engineering and Analytics, and help establish guardrails and standards to scale safely.

Qualifications

Demonstrable experience building and delivering AI agents, GenAI solutions, conversational AI or LLM-powered products.
Strong knowledge of agent architectures, orchestration patterns, prompt engineering and AI guardrails.
Hands-on experience building, evaluating and optimising AI agents and LLM-powered products in production environments.
Experience using experimentation, analytics and data-driven insights to improve product performance.
Strong technical judgement and the ability to influence stakeholders across multiple disciplines.
Excellent communication skills, with the ability to simplify complex concepts and drive alignment across teams.
A customer-focused mindset, curiosity for emerging technologies and a passion for continuous improvement.

Responsibilities

Design, build and continuously improve AI agents and AI-powered products.
Translate business problems and service opportunities into scalable AI solutions.
Develop and refine prompts, workflows, tools, orchestration logic and guardrails.
Drive experimentation, testing and evaluation to improve agent performance and customer outcomes.
Use data and insights to identify optimisation opportunities and measure impact.
Partner with Product, Engineering, Operations, Design and Analytics teams to deliver high-quality AI experiences.
Contribute to standards, frameworks and best practices for developing and scaling AI solutions.