Senior AI Lead: Scalable GenAI & Agentic Solutions

Singtel Group; Sydney; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Flexible work arrangements

Job summary

Optus is seeking a Staff AI Lead to provide technical leadership in designing and delivering AI agents and intelligent products across Optus. As a senior practitioner, you will shape technical approaches, influence product direction and help establish standards for scalable, safe AI solutions.

This senior individual contributor role combines deep technical expertise with product thinking to solve complex business challenges using Agentic AI, Generative AI and LLM-powered technologies.

Qualifications

• Demonstrable experience building and delivering AI agents, GenAI solutions, conversational AI or LLM-powered products.
• Strong knowledge of agent architectures, orchestration patterns, prompt engineering and AI guardrails.
• Hands-on experience building, evaluating and optimizing AI agents and LLM-powered products in production environments.

Responsibilities

• Design, build and continuously improve AI agents and AI-powered products.
• Translate business problems and service opportunities into scalable AI solutions.
• Develop and refine prompts, workflows, tools, orchestration logic and guardrails.
• Drive experimentation, testing and evaluation to improve agent performance and customer outcomes.
• Use data and insights to identify optimisation opportunities and measure impact.
• Partner with Product, Engineering, Operations, Design and Analytics teams to deliver high-quality AI experiences.
• Contribute to standards, frameworks and best practices for developing and scaling AI solutions.

Job description

Optus is seeking a Staff AI Lead to provide technical leadership in designing and delivering AI agents and intelligent products across Optus. As a senior practitioner, you will shape technical approaches, influence product direction and help establish standards for scalable, safe AI solutions.

This senior individual contributor role combines deep technical expertise with product thinking to solve complex business challenges using Agentic AI, Generative AI and LLM-powered technologies.