SS Account Manager (SS AM)

HealthShare; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work 2 days in office

Birthday leave

Wellness Days

Social events

Employee assistance program

Collaborative culture

Job summary

HealthShare in Sydney is seeking a Specialist Solutions Account Manager to deliver outcomes for medical specialist clients. You’ll manage a diverse portfolio, balancing high-value relationships with a broader client base and ensuring responsive support.

You’ll drive retention, identify growth opportunities, and partner with Sales, Product and Customer Success to deliver value while contributing to continuous improvement and a high-performing culture.

Qualifications

• Experience in account management, customer success, sales or a client-facing role.
• Ability to manage multiple priorities and a varied client portfolio.
• Strong communication and relationship-building skills.

Responsibilities

• Build strong, long-term relationships with medical specialist clients.
• Act as the primary point of contact and trusted advisor.
• Own retention, renewals and growth across your portfolio.
• Identify and convert upsell and cross-sell opportunities.
• Hold regular client meetings, virtual and in-person when required.
• Deliver proactive, high-quality service and resolve client issues quickly.

Skills

Account management

Customer success

Sales

Client-facing

Salesforce

Tools

Salesforce

Job description

About HealthShare

At HealthShare, we’re all about making a real difference in the health-tech space.

Job Type: Contract

Location: Sydney, NSW, Australia

Job Category: Customer Success,Sales

Our mission is simple: improve the lives of Australians by connecting them with better access to healthcare providers and information.

For over a decade, we’ve been at the forefront of digital health with 10+ million Australians and 24,000 doctors using our platform each year.

We’re entering an exciting phase of growth as we expand our product suite and deepen our impact and we’re looking for great people to come on that journey with us.

About the role

As a Specialist Solutions Account Manager, you'll deliver exceptional outcomes for our medical specialist clients.

You’ll manage a diverse portfolio, balancing high-value strategic relationships with a broader group of clients who need efficient, responsive support. The role blends relationship management, commercial thinking and problem solving.

You’ll be a trusted partner to your clients. You’ll help them get real value from our solutions, drive retention and identify opportunities to grow their business.

You’ll join a supportive, high-performing team that offers autonomy, guidance and room to grow your career.

This is a 13-month fixed-term contract, covering a parental leave absence.

What you’ll be doing

• Build strong, long-term relationships with medical specialist clients


• Act as the primary point of contact and trusted advisor


• Own retention, renewals and growth across your portfolio


• Identify and convert upsell and cross-sell opportunities


• Hold regular client meetings, both virtual and occasionally face-to-face


• Deliver proactive, high-quality service and resolve client issues quickly


• Maintain accurate CRM records (Salesforce) and clear pipeline visibility


• Partner with internal teams (Sales, Product and Customer Success) to deliver outcomes


• Help clients get the most value from HealthShare solutions


• Contribute to strategic projects and continuous improvement initiatives. This includes evolving our Sales and Account Management processes, streamlining workflows, and improving operational efficiency and the client experience

What you’ll bring

• Experience in account management, customer success, sales or a client-facing role


• Ability to manage multiple priorities and a varied client portfolio


• Strong problem-solving skills and a proactive mindset


• Excellent communication and relationship-building skills


• High attention to detail and strong organisational skills


• Confidence working in a fast-paced, performance-driven environment


• CRM experience (Salesforce or similar) is a plus


• Exposure to health or tech industries is beneficial, not essential

Why join HealthShare?

Besides The Usual, We Offer

• Hybrid working 2 days in office, 3 days WFH


• Birthday leave to celebrate your day your way


• Quarterly Wellness Days (4 additional days off per year)


• Regular social events and team experiences


• Employee Assistance Program for wellbeing support


• A genuinely collaborative, inclusive and high-performing culture

Learn more about us

• https://www.healthsharedigital.com


• https://www.linkedin.com/company/healthshare/mycompany


• https://youtu.be/sqWPZBtDxjc?si=ALHyZYyzfvs8N33M

HealthShare is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and value the unique perspectives each person brings.