SRSS Case Manager

The SSI Group; Greater Dandenong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑tax

Flexible working including 9‑day fortn

Professional development opportunities

Wellbeing programs

Job summary

Settlement Services International (SSI Group) invites applications for a SRSS Case Manager position based in Dandenong, Victoria. You will deliver holistic, client-centred case management to newly arrived refugees and asylum seekers under DHA contract.

As part of a team of up to 7 case managers, you will conduct needs and risk assessments, support exit planning, and maintain accurate records in the SRSS Client Database, while upholding SSI policies and collaborating with the team.

Qualifications

• Diploma/Degree in Community Services/Welfare or related discipline.
• Minimum two years’ casework experience.
• Ability to work independently on general casework tasks with minimal supervision.
• Understanding of case management approaches and theoretical frameworks.
• Experience working with CALD clients.

Responsibilities

• Develop holistic and client centred case plans with involvement of the client/s.
• Ensure appropriate exit planning and transition to post SRSS support within an appropriate timeframe.
• Undertake comprehensive and regular needs and risk assessments of clients against the vulnerability criteria for the SRSS program
• Support the clients to develop independent skills and to access appropriate supports in their community
• Organise case conferences for clients with complex needs
• Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures
• Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues
• Prepare client for exit from the service and establish closure with the client

Skills

Case management

Vulnerability assessment

CALD clients

Education

Diploma/Degree in Community Services/Welfare or related discipline

Tools

SRSS Client Database

Job description

SRSS Case Manager - Victoria

• Based in Dandenong
• 3 Month Full-Time Contract
• SCHCADS Award Level 4

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About Role

The Case Manager is responsible for providing holistic case management support to newly arrived refugees and asylum seekers within the Status Resolution Support Service (SRSS) in Victoria under contract with the Department of Home Affairs (DHA).

The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of face to face and remote quality services with refugees and asylum seekers.

About You

The position will report to an SRSS Team Leader and will work within a team of up to 7 Case Managers from a variety of backgrounds and disciplines. Each Case Manager will provide day to day services predominately to families with children and single adult clients over the age of 18.

Responsibilities

• Develop holistic and client centred case plans with involvement of the client/s.
• Ensure appropriate exit planning and transition to post SRSS support within an appropriate timeframe.
• Undertake comprehensive and regular needs and risk assessments of clients against the vulnerability criteria for the SRSS program
• Support the clients to develop independent skills and to access appropriate supports in their community
• Organise case conferences for clients with complex needs
• Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures
• Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues
• Prepare client for exit from the service and establish closure with the client

Essential Criteria

• Diploma/Degree in Community Services/Welfare or related discipline.
• Minimum two years’ casework experience
• Ability to work independently on general casework tasks with minimal supervision
• Understanding of case management approaches and theoretical frameworks.
• Experience working with CALD clients

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staffs who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

Applications close Monday, 26th October 2026

If you would like more information on the recruitment process, please contact the talent acquisition team at [e-mail] or [e-mail] or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities. Our Talent Acquisition team can provide reasonable adjustments throughout the process.