Administration Assistant

The SSI Group; Parramatta; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging (up to $15,900)

9-day fortnight flexibility

In-house training & development

Wellbeing programs

Meaningful community work

Job summary

Settlement Services International (SSI Group) is seeking an Administration Assistant based in Parramatta to be the first point of contact for clients and visitors, and to provide comprehensive office support for the Office Operations and Administration Team.

You will handle bookings, document preparation, and records management while covering other team members during leave, within a not-for-profit environment.

Qualifications

• 2+ years’ experience in Administration and Office support.
• Excellent customer service & interpersonal skills.
• Demonstrated ability to maintain confidentiality of client and SSI records.

Responsibilities

• Provide a high level of customer service by liaising with staff, clients and external stakeholders.
• Assist with meeting and training room bookings and event setup.
• Provide back‑of‑house administrative support including document preparation and stationery orders.

Skills

Customer service

Communication

Confidentiality

CALD awareness

Organisational skills

Tools

MS Office

Job description

• Based in Parramatta
• Full Time Max Term | 9 Months Maternity Cover

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About You

The Administration Assistant will use their excellent customer service skills to be the first point of contact for clients, customers and visitors, and provide administrative support to the Office Operations and Administration Team.

Key Responsibilities

• Provide a high level of customer service assistance by liaising with SSI staff, clients and external stakeholders on a daily basis
• Assist with meeting and training room bookings and set up for events and functions
• Provide administration support with back of house duties including preparing and copying documents, ordering stationary, catering,
• Covering for other team members FDO’s and annual leave
• Undertake document’s and records management to comply with regulatory requirements
• Working between SSI Office- mainly between Parramatta and Ashfield when required.

Essential Criteria

• Minimum 2 years’ experience in Administration and Office support
• Well developed MS Office skills (intermediate level required)
• Excellent customer service & interpersonal skills
• Well-developed analytical and organisational skills
• The ability to maintain confidentiality of client and SSI records Demonstrated ability to ensure cultural consideration of the needs of people and families from CALD communities in service access and delivery.
• Willingness to work flexible hours and in a range of locations across a local area when required.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

Applications close Tuesday 27th October 2026

If you would like more information on the recruitment process, please contact the talent acquisition team at [e-mail] or [e-mail] or call us at 0468 836 759.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities.

Our Talent Acquisition team can provide reasonable adjustments throughout the recruitment process to support candidates to participate fully and equitably.