Sr. Support Manager, Trading Applications

CITIC Securities International; New South Wales; On-site; AUD 180,000 - 240,000; Full time

Job summary

CITIC Securities International seeks a Sr. Support Manager, Trading Applications to join the Global OMS/EMS support team. You will handle L1/L2 requests from CLSA trading desks, clients, vendors, brokers and exchanges, ensuring smooth operations across markets.

You will coordinate with infra and application support teams globally, work in shifts for Asia/US/Europe, and drive EMS/OMS rollout initiatives while maintaining high service levels under pressure.

Qualifications

• Bachelor's degree or above in IT or relevant disciplines.
• 10–12 years of experience with minimum of 5+ years proficiency in OMS/EMS support.
• 3–5 years of Broker/Dealer environment experience.
• Excellent knowledge of Cash Equity business in DMA/DSA, Agency and Program Trading.
• Knowledge of SWAP, Future & Options in DMA/DSA order flows.
• Knowledge of Asian market exchange rules (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID).
• Understanding of Trade Flow systems for DMA/DSA trade booking (ID markets like CONNECT, Korea, Taiwan, India).
• Exposure to HK exchange driven activities coordination.
• Exposure to monitoring tools like KIBANA, Grafana, Logstash, Elasticsearch, ITRS.
• Exposure to change & incident management tools like SNOW.
• Must be a self-starter and able to work independently.
• Willing to undertake other Trade Support functions.
• Willing to work on Trading floor (high pressure environment).
• Excellent written and spoken English.
• Knowledge in Unix/Linux, Shell scripting, Perl.
• Basic knowledge in Python, Java, FIX.
• Awareness of SRE concepts is a plus.

Responsibilities

• Daily trading operations desk support for High Touch & Low Touch cash Equities, SWAP desk and F&O desk.
• Coordinate with infra teams to set up connectivity with Exchanges and external brokers.
• Work in shifts to support Asia/US/Europe markets.
• Collaborate with CLSA Application support teams in Pune, US and Australia.

Skills

OMS/EMS

Communication skills

Self-starter

High pressure

Shift work

Education

Bachelor's degree or above in IT

Tools

Fidessa

KIBANA

Grafana

Logstash

Elasticsearch

SNOW

Unix/Linux

Shell scripting

Perl

Python

Java

FIX

Job description

Sr. Support Manager, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.

Key Areas of Responsibilities

• Daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk.
• Understand and work with infra teams to setup connectivity between external parties including Exchanges and external brokers.
• Work in shifts to support Asia / US and Europe markets.
• Work closely with Application support team in CLSA Pune, US and Australia.

Requirements

• Bachelor's degree or above in Information Technology or relevant disciplines.
• 10 - 12 years experience with minimum of 5+ years proficiency, support and with good experience in OMS/EMS technology. Exposure to Fidessa or other OMS/EMS will be added advantage.
• 3-5 years of experience in a Broker / Dealer environment.
• Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment.
• Good to have knowledge of SWAP, Future & Options business in a DMA & DSA order flows.
• Good knowledge of exchange rules of Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID).
• Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like CONNECT, Korea, Taiwan and India.
• Good knowledge of HK exchange driven activities coordination.
• Exposure in Systems monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc.
• Exposure in change & incident management tools like SNOW.
• Must be self-starter and be able to work independently.
• Willing to undertake other Trade Support functions.
• Ready to work in Trading floor (high pressure environment).
• Excellent communications skills and the ability to interact with Vendors and Traders.
• Rollout EMS/OMS projects.
• Knowledge of SRE will be added advantage.
• Excellent command in both written and spoken English.
• Knowledge in Unix/Linus, Shell scripting, Perl.
• Basic knowledge in Python, Java Basic Knowledge in FIX.
• Awareness of SRE concepts is an added advantage.