Sr. Director, Digital & Technology ANZ

Subway; Brisbane; On-site; AUD 210,000 - 280,000; Full time

Benefits offered by this job

Competitive paid time off

Insurance plan reimbursements

Performance-based rewards

Company holidays

Ongoing learning opportunities

Team events

Job summary

Subway is seeking a Senior Director, Digital & Technology ANZ to lead end-to-end digital strategy and platform delivery across Australia and New Zealand from Brisbane. You will own the digital ecosystem, loyalty, CRM, and delivery channels, partnering with APAC and Global teams to align priorities and drive commercial outcomes.

You will manage a multi‑vendor delivery environment, build cross‑functional partnerships, and mentor the ANZ Digital and Technology team to deliver measurable

Qualifications

• 12–15 years’ experience in Digital platforms, loyalty, CRM, ecommerce, or digital technology leadership; APAC or multi‑market experience preferred
• 5+ years supervisory experience in senior digital leadership roles
• Fluency in English required; additional languages advantageous
• Experience managing complex, multi‑vendor delivery programs with commercial accountability
• Strong understanding of loyalty, CRM personalization, and data-driven guest engagement

Responsibilities

• Own and execute the ANZ digital strategy and roadmap
• Develop a coherent, commercially grounded digital strategy across channels, CRM, data capability, and technology
• Define clear roadmap priorities with Global Digital and Technology, ensuring ANZ needs are reflected
• Lead the Digital Ecosystem strategy for ANZ and provide executive updates to APAC President and SSA MD
• Identify digital growth levers to drive Same System Sales and guest experience
• Translate roadmap into executable delivery plans with owners, milestones, and budgets
• Lead end-to-end delivery of the ANZ digital ecosystem (app, loyalty, CRM, delivery, kiosk, web)

Skills

Executive leadership

Digital strategy

Cross-functional collaboration

Stakeholder management

APAC/multi-market experience

Agile mindset

Commercial orientation

Security & compliance focus

Education

Bachelor’s degree in business/commerce/technology/digital

Tools

Microsoft Office Suite

Job description

Ready to make your mark at the world's leading sandwich brand?

Why Join Subway?

At Subway, we're building something significant. Our mission is clear — to grow franchisee profitability, brand relevance, and long-term value — and our corporate teams sit at the heart of making that happen.

We're a business that believes in meritocracy. Results open doors here, and the people who thrive are those who bring accountability, strategic thinking, and a genuine drive to create long‑term impact. You'll be empowered to think and act like an owner — because that's exactly what we need from our people.

We move with pace and purpose. We adapt quickly, focus on innovation where it counts, and aren't afraid to make bold decisions. Alongside that, integrity is non‑negotiable — we hold ourselves to the highest standards in how we work, how we lead, and how we treat one another. And while we take our work seriously, we also know that the best results come from teams who celebrate progress, support each other, and bring real energy to what they do.

We are looking for a Sr. Director, Digital & Technology ANZ based out of our Brisbane HQ office.

About the role:

The Senior Director, Digital & Technology ANZ, has two primary areas of responsibility.

The first area of responsibility is supporting Subway technology across the APAC region. In this area, the Senior Director works with the Technology APAC Director, Global technology teams, and APAC master franchisees to ensure Subway’s technology requirements are met. This includes ensuring that master franchisees provide required data feeds to Subway, that master franchisees are meeting local digital and technology compliance requirements, and following digital and technology best practices. The Senior Director also works with the Director Technology, APAC, and Global technology teams, to provide direct support for any Subway systems that are used by APAC markets.

The second area of responsibility is leading Subway’s digital strategy, platform delivery, and digital operations in Subway’s SMO markets (Australia and New Zealand). The role owns the end-to-end digital ecosystem for Australia and New Zealand — spanning customer-facing channels (app, loyalty, delivery, kiosk, web), CRM and data capabilities, and the underlying technology platforms — ensuring Subway’s digital presence is commercially effective, scalable, and aligned with global architecture standards.

This is a commercially oriented digital leadership role. The Senior Director connects digital investment to measurable business outcomes — digital sales mix, loyalty adoption, CRM-driven revenue, and guest experience — while managing complex multi‑vendor delivery environments and building strong cross‑functional partnerships with Marketing, Operations, Franchise Performance, and Finance.

Responsibilities include but are not limited to:

• Own and execute the ANZ digital strategy and roadmap
• Develop a coherent, commercially grounded digital strategy spanning customer channels (app, loyalty, delivery, kiosk), CRM and data capability, and technology infrastructure.
• Define clear roadmap priorities in partnership with Global Digital and Technology, ensuring ANZ requirements are reflected in global product and platform decisions.
• Lead the Digital Ecosystem strategy for ANZ and provide structured executive updates to the APAC President and SSA Managing Director — including clear status on the Loyalty Transition and CRM roadmap, with flagged decisions and asks.
• Identify and sequence digital growth levers that demonstrably drive ANZ Same System Sales and improve the guest experience.
• Translate roadmap into executable delivery plans with defined owners, milestones, and budget accountability.

Digital Ecosystem Delivery – ANZ

• Lead end-to-end delivery of the ANZ digital ecosystem, including the Subway app, loyalty platform, CRM, digital ordering channels (delivery, kiosk, mobile order), and digital in-restaurant experiences.
• Own the technology strategy for the Loyalty Transition program — managing platform migration, franchisee technology enablement, and member migration — to a successful commercial outcome.
• Own the technology strategy for the CRM program, building capability for personalization, targeted campaigns, and data-driven guest engagement.
• Ensure all digital platforms are stable, secure, scalable, and compliant with ANZ privacy and data regulations.
• Manage multi‑vendor delivery environments with rigor; hold vendors and internal teams accountable to agreed delivery standards.
• Working with the Director Technology, APAC, ensure that the master franchisees in APAC markets are complying with relevant Subway technology requirements.
• Ensure that stakeholder technology organizations are provided with relevant information and support in the transition from SMO to master franchisee market, or vice versa.
• Provide regular executive updates on status of master franchisee technology, progress of market transitions, and decisions required.

ANZ Market Digital Advisory Support

• Provide strategic advisory support upon request to ANZ markets considering or undertaking digital transformation, loyalty activation, or platform adoption.
• Represent ANZ in global digital product and technology forums.

Stakeholder Partnership & Governance

• Act as the primary digital partner to the APAC President, SSA Managing Director, and ANZ SMO functional heads — translating digital capability into commercial language.
• Provide structured, executive‑ready updates on digital performance, roadmap status, loyalty transition, and CRM progress with flagged decisions and risks.
• Collaborate with Marketing, Franchise Performance, Operations, and Finance to embed digital capability into broader commercial execution.
• Maintain strong governance over digital budget, vendor performance, and platform risk.
• Engage with Global Digital and Technology leadership to align regional and global priorities.

Team Leadership & Capability Building

• Lead, coach, and develop the ANZ Digital and Technology team
• Set clear performance expectations, development plans, and commercial accountability.
• Build a team culture centered on delivery, commercial focus, and continuous learning.
• Partner with Director, People APAC on organizational design, talent acquisition, and succession planning.

Skills & Abilities:

• Bachelor’s degree in business, commerce, technology, digital, or a related discipline
• 12 – 15 years’ experience in Digital platforms, loyalty, CRM, ecommerce, or digital technology leadership; APAC or multi‑market experience preferred
• 5+ years supervisory experience, Senior digital leadership in franchise, QSR, retail, or consumer‑facing digital organizations strongly preferred
• Fluency in English required. Additional language skills advantageous (Mandarin, Korean, or Thai an advantage).
• Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
• Ownership mindset with accountability for results
• Strategic, commercial, and impact‑focused
• Agile, decisive, and comfortable with change
• High integrity and strong collaboration skills

Additional skills required:

Digital & Commercial:

• Deep expertise across digital ecosystems: app, loyalty, CRM, delivery, kiosk, and digital ordering channels.
• Proven commercial orientation — connects digital investment to sales, guest experience, and franchise profitability outcomes.
• Strong understanding of loyalty program mechanics, member lifecycle management, and CRM personalization strategy.
• Experience managing complex, multi‑vendor digital delivery programs with budget and commercial accountability.
• Solid grasp of data privacy, platform security, and digital compliance requirements across APAC markets.
• Ability to operate across the breadth of digital — from strategy and architecture to in‑market execution.

Leadership & Stakeholder:

• Proven capability leading cross‑functional digital teams in a matrixed, multi‑market environment.
• Executive presence — able to translate complex digital topics for commercial, operations, and franchise audiences.
• Strong influencing skills; able to shape global product and platform decisions from a regional position.
• Experience managing senior stakeholders including President‑level reporting lines.
• Bias for execution alongside strategic thinking; comfortable holding ambiguity while maintaining delivery momentum.
• Commercially credible partner to Marketing, Operations, Franchise Performance, and Finance.

What benefits will I receive?

• Competitive paid time off to rest, reset, and recharge
• Reimbursements of various insurance plans
• Performance based rewards and recognition - results truly matter here
• Paid company holidays
• Ongoing learning opportunities, training programs, and tools to support continuous growth
• Office activities, team events, and celebrations that foster connection, collaboration, and energy at work

Subway uses technology-assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job-related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.