Specialist, Third Party Risk Management

IAG; Sydney, Brisbane, Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 days MyLeave

Work from home and flexible options

Up to 50% off personal insurance

Job summary

IAG is seeking a Senior role in Third Party Risk Management to strengthen our service provider governance across Australia and New Zealand. You will translate regulatory and business requirements into practical improvements, supporting risk culture and governance across the organisation.

You will lead the design and maturity of the TPRM program, engage stakeholders across functions, and drive change initiatives.

Qualifications

• 3+ years in Risk Management or third party risk disciplines in first/second line roles.
• Experience implementing Risk Frameworks in Financial Services (Insurance/Banking/Superannuation).
• Understanding of the Financial Services regulatory environment, CPS230.

Responsibilities

• Develop and maintain SPM Policy, Standard and Guidelines.
• Provide independent second-line oversight to embed the Group SPM framework and standards.
• Design and implement controls for TPRM.
• Create reports on the service provider population to support risk appetite decisions.
• Identify group-wide themes, emerging risks and issues for management reporting.
• Lead projects or high-priority initiatives including integration programs.
• Identify and implement improvements to uplift SPM maturity.
• Maintain TPRM documents, process maps, training and guidance as frameworks evolve.
• Support businesses with TPRM queries and manage support queues.
• Implement system improvements to simplify workflows and enhance user experience, using approved AI tools.
• Monitor TPRM data quality and recommend cleansing improvements.
• Shape the TPRM roadmap translating framework needs into prioritized statements and enhancements.
• Develop TPRM materials, facilitate workshops and deliver training.
• Define enhancements from requirements through testing and training.
• Report insights on system performance and risk data to inform priorities.
• Use AI responsibly with governance approvals.

Skills

Risk management

Stakeholder collaboration

AI for process improvement

Regulatory knowledge CPS230

Communication skills

Workshop facilitation

Project management

Tools

TPRM software platforms

Job description

At IAG,we'reready for you.We'rethe largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting theirambitionsand making insurance accessible.

In this role, you'll play a key part in strengthening IAG's approach to service provider and third-party risk management by supporting the ongoing maturity and adoption of the Group Service Provider Management Framework. You'll provide trusted oversight, challenge and advice, helping to translate regulatory, business and risk requirements into practical improvements that enhance risk culture, governance and compliance across the organisation.

Working closely with stakeholders across the business, you'll lead system and process enhancements, drive change initiatives, and support the effective operation of third-party risk management capabilities. If you're passionate about risk management, continuous improvement and influencing positive outcomes through collaboration, we'd love to hear from you.

This is a permanent full time opportunity based in Gadigal Country (Sydney), Meanjin (Brisbane) or Naarm (Melbourne).

What You'll Do

• Develop and maintain SPM Policy, Standard and Guidelines.
• Provide independent second-line advice, oversight and challenge to embed the Group SPM framework, policies and standards through effective processes and system functionality.
• Design and operationalise relevant controls for TPRM.
• Design, develop and operationalise reporting to management on the service provider population to drive insight and support risk appetite decisions.
• Identify Group-wide themes, emerging risks, events and issues to support reporting activities to management.
• Work on projects or other high-priority initiatives (e.g. integration programs).
• Identify and implement simplification and improvement opportunities to enhance the practices, procedures and supporting tools for uplifting SPM and maturity of capability.
• Maintain aligned TPRM documents, process maps, user guidance, training and knowledge content as frameworks, processes and systems evolve.
• Support businesses with TPRM process and system queries, manage support queues and own issues through resolution with Risk Systems.
• Implement integrated process and system improvements that simplify workflows, strengthen framework application and improve user experience, using approved AI tools where appropriate.
• Monitor TPRM data quality, identify gaps and recommend cleansing and control improvements to support reliable monitoring, assessment and reporting.
• Shape the TPRM system roadmap by translating framework, business and regulatory needs into prioritised problem statements, user stories and enhancements with Service Provider Management and Risk Systems.
• Develop TPRM materials and presentations, facilitate workshops and deliver system and module training.
• Define TPRM enhancements from requirements and delivery through user acceptance testing, change impact assessment, communication, training and adoption.
• Report insights on system performance, adoption, recurring issues and risk data to inform priorities and decisions. Use approved AI responsibly, protecting information, validating outputs and obtaining required governance approvals

Whatyou'llbring

• Minimum of 3 years experience in Risk Management or a related Third Party Risk discipline in first and/or second line roles
• Experience in the implementation of Risk Frameworks in a Financial Services business (Insurance, Banking, Superannuation)
• Understanding of the Financial Services regulatory environment, in particular CPS230
• Demonstrated working knowledge of Third Party Risk Management software platforms.
• Ability to identify and apply practical AI use cases that simplify processes, reduce administrative effort and strengthen analysis and insights, supported by critical thinking, responsible AI practices and ongoing learning.
• Excellent communication skills (verbal and written)
• Demonstrated business acumen with the ability to translate risk theory into practical application which supports uplift in risk maturity
• Demonstrated ability to work collaboratively across broader groups to deliver desired outcomes
• Experience in planning and facilitating workshops with multiple stakeholders.
• Project Management skills including supporting and/or implementing projects.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 daysMyLeave(extra leave forwhat'simportant to you).
• Work from home and many more flexibility options withmyFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, studyassistanceand secondment opportunities.

*employmenttype eligibility criteria apply

Adjustments and Support

More About Us

As part of IAGyou'llenjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.That’snot just words.It’sour people promise.We'reready for you with unexpected opportunities for your career, your work-lifeand your ability to make a difference. We celebrate all viewpoints shaped by life experiences andculture, andare guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.