Lead, Portfolio Health ED&DO

IAG; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave + 5 MyLeave

Work from home and flexibility options

Up to 50% off personal insurance

Parental leave: 20 weeks

LinkedIn Learning & IAG Academy

Job summary

IAG is seeking a senior leader to drive operational governance and compliance across complex technology environments. You will champion risk management, build governance frameworks, and coordinate remediation with senior stakeholders to ensure delivery excellence.

Based in Australia with hybrid work options, the role focuses on embedding accountability and continuous improvement within the technology operations portfolio.

Qualifications

• Proven experience leading operational compliance, governance and risk management initiatives within complex technology environments.
• Experience developing governance frameworks, schedules and reporting, including Tableau and ServiceNow dashboards.
• Strong stakeholder management skills across teams and leadership groups.

Responsibilities

• Lead and champion operational compliance across the portfolio, ensuring adherence to regulatory, governance and internal standards.
• Drive risk management activities by identifying, assessing and coordinating remediation of operational, delivery and technology risks.
• Chair risk and compliance forums, enabling informed decision-making and strong operational oversight.
• Establish and maintain governance frameworks aligned to Agile delivery methodologies and departmental objectives.
• Oversee portfolio resource demand, budget alignment and compliance obligations to support effective delivery outcomes.
• Monitor operational health, control effectiveness and governance performance across key technology functions.
• Develop governance dashboards and reporting, proactively escalating issues and driving corrective actions where required.
• Foster a culture of continuous improvement, collaboration and shared accountability for compliance, governance and risk management.

Skills

Operational compliance

Governance

Risk management

Agile delivery

Stakeholder management

Education

Information Systems degree

Tools

Tableau

ServiceNow

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Are you passionate about building well-managed operations, driving compliance excellence, and embedding strong risk management practices across complex technology environments? Join us in a pivotal leadership role where you'll champion operational governance and ensure our technology products and services meet the highest standards of compliance, risk management, and delivery excellence.

Working across the Enterprise Delivery and Data Operations portfolio, you'll lead the coordination of operational compliance activities, strengthen governance frameworks, and partner with leaders across multiple teams to ensure regulatory and organisational obligations are consistently met. You'll play a key role in fostering a culture of accountability, proactive risk management, and continuous improvement, helping to ensure our technology operations are resilient, compliant, and positioned for success.

This is an outstanding opportunity to influence at a department-wide level, collaborate with senior stakeholders, and make a tangible impact on how critical technology services are governed and delivered.

What You’ll Do

• Lead and champion operational compliance across the portfolio, ensuring adherence to regulatory, governance and internal standards.
• Drive risk management activities by identifying, assessing and coordinating the remediation of operational, delivery and technology risks.
• Chair risk and compliance forums, enabling informed decision-making and strong operational oversight.
• Establish and maintain governance frameworks aligned to Agile delivery methodologies and departmental objectives.
• Oversee portfolio resource demand, budget alignment and compliance obligations to support effective delivery outcomes.
• Monitor operational health, control effectiveness and governance performance across key technology functions.
• Develop governance dashboards and reporting, proactively escalating issues and driving corrective actions where required.
• Foster a culture of continuous improvement, collaboration and shared accountability for compliance, governance and risk management.

This is a permanent role and offer a flexible hybrid work model based in Gadigal Country (Sydney) or Naarm (Melbourne).

What You’ll Bring

• Proven experience leading operational compliance, governance and risk management initiatives within complex technology environments.
• Strong expertise in identifying, assessing and driving remediation of operational, delivery and technology risks.
• Demonstrated experience developing governance frameworks, schedules and reporting, including Tableau and ServiceNow dashboards.
• Experience working within Agile delivery environments and aligning plans and outcomes to Agile operating practices.
• Strong stakeholder management skills, with the ability to influence, collaborate and communicate effectively across teams and leadership groups.
• Proven ability to develop strategic compliance and governance plans, implement corrective actions and drive continuous improvement.
• Advanced analytical capability, including risk assessment, AI-driven insights, forecasting, trend analysis and data quality validation.
• Tertiary qualification in Information Systems (or related discipline) with a strong understanding of technology operations, software compliance, ITIL practices and responsible AI governance.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise.

We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.