Ops Agent SpS

FedEx; Bayside; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

FedEx is seeking a dedicated operations professional to ensure process execution and compliance across warehouse systems and technology usage. The role emphasizes service assurance, customer service, admin and support, and adherence to warehouse standards and SOPs.

You will handle reporting, issue resolution, and business continuity in line with BCP processes, with secondary education and two years of relevant experience.

Qualifikationen

• Working knowledge of Microsoft Office & PC.
• Strong interpersonal and problem-solving skills.
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail.

Aufgaben

• Operation Process Execution and Compliance according to work instructions and SOPs.
• Use of warehouse systems and technology for service assurance and reporting.
• Provide business continuity according to BCP process.

Kenntnisse

Interpersonal skills

Problem-solving

Attention to detail

Planning & organizing

Ausbildung

Secondary education or equivalent

Tools

Microsoft Office

PC skills

Jobbeschreibung

Operation Process Execution and Compliance, Warehouse Systems and Technology Usage, Service Assurance; Customer Service; Admin & Support; Compliance Warehousing Standards; Reporting; Process Execution as per Work Instructions and Standard Operating Procedures; Operational Performance Compliance; Process Compliance; Operational & Performance Issue Resolution; Customer Issue Resolution and Specific Requests; Compliance Transport Rules and Regulations; Operating Materials Handling Equipment; Usage of Warehouse Systems and Technology; Operational and Service Quality; Provide Business Continuity according to BCP Process

Education: Secondary education or equivalent
Forklift Licence and high reach picking equipment and other Materials Handling Equipment (MHE)
Experience: Two (2) years of relevant work experience

Description

Operation Process Execution and Compliance, Warehouse Systems and Technology Usage, Service Assurance; Customer Service; Admin & Support; Compliance Warehousing Standards; Reporting; Process Execution as per Work Instructions and Standard Operating Procedures; Operational Performance Compliance; Process Compliance; Operational & Performance Issue Resolution; Customer Issue Resolution and Specific Requests; Compliance Transport Rules and Regulations; Operating Materials Handling Equipment; Usage of Warehouse Systems and Technology; Operational and Service Quality; Provide Business Continuity according to BCP Process

Education: Secondary education or equivalent
Forklift Licence and high reach picking equipment and other Materials Handling Equipment (MHE)
Experience: Two (2) years of relevant work experience

Minimum Education

Secondary education or equivalent

Minimum Experience

• At least two (2) years of relevant work experience
• For Associate level, no prior experience is required
• For Senior level, at least four (4) years of relevant work experience is required

Knowledge, Skills and Abilities

• Working knowledge of Microsoft Office & PC
• Strong interpersonal and problem-solving skills
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail

Our Company

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.