Customer Support Representative

Easygo Gaming; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Parental leave

Parental return support

Employee assistance program

Wednesday massages

Free coffee on-site

Daily catered breakfast

Snack walls

Job summary

Easygo Gaming in Melbourne seeks a Customer Support Representative to manage a high-volume inbox, triage live chats, emails and tickets within SLA, and collaborate with Payments, KYC and Tech Support to resolve issues. You will identify trends and help improve workflows to deliver secure, smooth player experiences.

The role emphasizes real-time problem solving, front-line insights, and communicating clearly with customers, shaping operational strategy in a fast-paced environment.

Qualifications

• Experience in customer service across chat, email or phone channels.
• Ability to triage high volume inquiries with SLA adherence.
• Strong written and verbal communication skills.
• Capability to manage multiple conversations and priorities simultaneously.

Responsibilities

• Own a high volume shared inbox and triage live chats, emails and tickets within SLA.
• Collaborate with Payments, KYC and Tech Support to resolve payment, access and VIP issues.
• Identify recurring trends, optimize workflows, and provide customer feedback to the business.
• Ensure accurate, proactive follow-up and customer-first problem solving.

Skills

Customer service

Real-time problem solving

Written communication

Multitasking

Tools

Slack

G-Suite

Job description

Are you ready to get the Easygo Edge?

Step directly into the powerhouse engineering the global scale of KICK and Stake - two of the world's fastest-growing global platforms in live streaming and online entertainment. We are looking for a sharp, adaptable Customer Support Representative who excels at real time problem solving and thrives on delivering smooth, secure player experiences. If you want a hands‑on role where your communication skills directly drive customer trust and your frontline insights actively shape our operational strategy, this is your next move.

What you’ll build with us:

You will take ownership of a high volume shared inbox, triaging live chats, emails and tickets within SLA timeframes with precision and speed. Working cross functionally with Payments, KYC and Tech Support teams, your focus will be resolving critical payment, access and VIP issues while keeping queue workflows seamlessly organised. Beyond resolving tickets, you will identify recurring trends, optimise internal workflows and serve as the direct voice of the customer back to the business. We know that innovation ignites when we build and create together, in person. This is a full‑time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work.

Who is Easygo?

We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. We’re building the future of fearless tech.

We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens.

We’re always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us.

With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else.

The impact you’ll make:

• Triage and respond to a high volume inbox, keeping every ticket owned and within SLA
• Prioritise conversations by urgency and value, from account access issues to VIP requests
• Resolve customer issues with clear, accurate solutions and proactive follow up
• Handle complaints with a solution first, customer first approach
• Spot and elevate emerging trends like bugs or payment delays, with the right context for a fast fix
• Partner across Payments, KYC/Compliance, Tech Support and VIP teams to close out complex cases
• Stay on top of platform features, promotions and policy changes so your answers are always accurate
• Help sharpen our shared inbox workflows, macros and help centre content along the way

Your track record:

• Previous experience in a customer service role, whether face to face, online or phone based
• Excellent written and verbal communication skills
• Comfortable working efficiently in a high energy, fast moving environment
• A self starter who takes initiative and works well without close supervision
• Customer and solution focused with strong problem solving instincts
• Confident juggling multiple conversations and priorities at once

Bonus points if you also have:

• Familiarity with the crypto or online betting industry
• Previous experience in sports betting or online casino
• Experience working with Slack and G-Suite

Here are our benefits and perks:

Sharpening your edge

• The ultimate sandbox. Exciting, on-the-job learning opportunities.
• 1 in 3 of our people level up their roles every year. If you deliver, you move.

Competitive pay and bonus scheme

• Market-synced pay that respects your craft and location.
• Performance-based bonus recognition based on your impact (up to 20%).
• Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.

Other perks

• 18 weeks paid parental leave for primary carers
• Smooth Parental Return: Ease back into work with 12 weeks of transition support, including fully paid Fridays off during your first three months back
• Access to Employee Assistance Program
• Wednesday massages
• In-house baristas serve you free coffee, fresh juices and smoothies.
• Daily catered breakfast and regular company-wide events.
• Snack walls and drink fridges on every floor.
• Fun, modern office spaces. Pool tables, table tennis, gaming consoles and an F1 simulator.

We play fair. We hire fair.

True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.